At a Glance
- Tasks: Manage print and mail projects while delivering top-notch customer service.
- Company: Join a diverse and inclusive team dedicated to client satisfaction.
- Benefits: Flexible working options, supportive environment, and opportunities for growth.
- Other info: Great chance to develop your career in a dynamic industry.
- Why this job: Be the go-to person for clients and make a real impact on their projects.
- Qualifications: Experience in client services and strong multitasking skills required.
The predicted salary is between 36000 - 44000 £ per year.
As an Account Manager you will be responsible for delivering print and mail projects in a timely manner.
You will work closely with both external clients and internal contacts, to deliver a professional service to specifications and SLAs.
Delivering excellent customer service is key, so experience in this area is essential.
Day to day you will liaise with the sales and production teams, as well as allocated clients and suppliers, to be able to process orders efficiently, in line with the brief and client expectations.
As an Account Manager you will need to be able to manage multiple projects simultaneously and have the capability to work well to deadlines.
Take a comprehensive project brief from the sales team or directly from clients and adhere to strict specifications and schedules
- Deliver excellent customer service to a multitude of clients
- Identify opportunities to develop further sales opportunities and services delivered to the client
- Experience working within a client services environment, directly engaging with clients
- Ability to manage multiple projects at one time - keep the plates spinning
- Have a 'customer first' attitude when delivering projects, going above and beyond the clients' expectations
- Good commercial understanding with the ability to cost & price work
- You are a team team player, supporting and sharing workload amongst the account management team
We are dedicated to fostering a diverse and inclusive community.
In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability.
As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
Client Manager/Account Manager employer: Stafforce-Recruitment
At Stafforce Recruitment, we pride ourselves on being an excellent employer that values hard work and dedication. Our Sheffield location offers a supportive and dynamic work culture where employees can thrive in a physically engaging environment, with opportunities for growth and development within the logistics sector. Join us for a rewarding career that not only provides stability with Monday to Friday hours but also fosters a sense of community among our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager/Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stafforce-Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stafforce-Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Manager/Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stafforce-Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Stafforce-Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stafforce-Recruitment!
How to prepare for a job interview at Stafforce-Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
