Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and grow commercial waste accounts while building strong client relationships.
- Company: Leading provider in waste management and recycling, focused on sustainability.
- Benefits: Competitive salary, performance bonuses, car allowance, and clear progression opportunities.
- Why this job: Be a key player in a growing sector and make a real impact on environmental solutions.
- Qualifications: Experience in B2B account management and strong relationship-building skills required.
- Other info: Diverse and inclusive workplace with flexible working options available.
The predicted salary is between 45000 - 65000 £ per year.
Stafforce are hiring for a leading provider in the waste management and recycling sector, delivering reliable environmental solutions to commercial clients across London and the Southeast. The organisation is known for its focus on operational excellence, sustainability, and long-term client partnerships that support compliance, efficiency, and environmental performance.
The Client Relationship Manager is responsible for managing an established portfolio of 60-70 commercial accounts, collectively valued between £4-5 million annually. This role is not focused on cold new business. Instead, it centres on relationship management, portfolio development, and strategic growth, with a 20% annual revenue uplift target.
Success in this position relies on being highly visible to clients, visiting sites, attending head offices, building relationships, and positioning the company as the first choice for all waste and environmental service requirements. This is a London-focused field role with an expectation of attending the Belvedere office at least once a week for team meetings and planning.
Key Responsibilities
- Manage and grow a defined portfolio of existing commercial waste accounts.
- Identify cross-sell and upsell opportunities across waste streams and services.
- Build strong client relationships through site visits, office meetings, and continuous engagement.
- Proactively generate additional revenue opportunities through networking and client partnerships.
- Develop structured growth plans and conduct regular account reviews.
- Maintain high service standards by working closely with operations and customer service teams.
- Negotiate commercially sound agreements that protect margin and meet client needs.
- Maintain accurate CRM records, pipeline activity, forecasting, and sales reporting.
- Deliver against revenue, retention, and portfolio performance targets.
Performance Metrics
- Year-on-year portfolio growth (20% baseline).
- Net new business won from existing relationships.
- Cross-service penetration across the portfolio.
- Client retention and renewal rates.
- Pipeline accuracy and conversion effectiveness.
Person Specification
- Proven background in B2B account management or business development.
- Strong relationship builder with excellent communication and stakeholder engagement skills.
- Experience in waste management, construction, plant hire, logistics, environmental services, or similar sectors preferred.
- Commercially minded with a focus on revenue delivery and margin protection.
- Organised, proactive, and capable of managing multiple accounts simultaneously.
- Full UK driving licence required.
What’s on Offer
- Competitive salary between £45,000-£65,000 (dependant on experience).
- Car or car allowance.
- 20% performance bonus, with additional accelerators for exceeding targets.
- Autonomy to drive your portfolio performance.
- Supportive leadership and clear progression opportunities.
- The chance to play a pivotal role in a growing commercial function.
If this suits you please apply with your CV today.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
Client Relationship Manager in City of London employer: Stafforce Recruitment
Contact Detail:
Stafforce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client testimonials. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Attend industry events or webinars where you can meet potential clients or colleagues. Building relationships before you even apply can give you a leg up when it comes to landing that Client Relationship Manager role.
✨Tip Number 3
Be proactive in reaching out! If you see a job that interests you, don’t just wait for the application process. Connect with current employees on LinkedIn, ask them about their experiences, and express your enthusiasm for the role.
✨Tip Number 4
Showcase your relationship-building skills during interviews! Prepare examples of how you've successfully managed accounts or developed client relationships in the past. This will demonstrate that you’re the right fit for managing their portfolio.
We think you need these skills to ace Client Relationship Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Relationship Manager role. Highlight your background in B2B account management and any relevant experience in waste management or similar sectors.
Showcase Your Relationship Skills: Since this role is all about building strong client relationships, use your application to demonstrate your communication and stakeholder engagement skills. Share examples of how you've successfully managed accounts and developed partnerships.
Be Clear on Your Achievements: Quantify your successes! Mention specific revenue growth figures or retention rates from previous roles. This will show us that you’re commercially minded and focused on delivering results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stafforce Recruitment
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the portfolio you'll be managing. Familiarise yourself with the existing accounts, their needs, and any potential growth opportunities. This will show your interviewer that you're proactive and ready to hit the ground running.
✨Demonstrate Relationship-Building Skills
Since this role is all about managing relationships, come prepared with examples of how you've successfully built and maintained client relationships in the past. Think about specific instances where your communication skills made a difference, and be ready to share those stories.
✨Showcase Your Commercial Acumen
Be ready to discuss how you can drive revenue growth while protecting margins. Prepare to talk about your experience with upselling and cross-selling, and think of strategies you could implement to achieve the 20% annual revenue uplift target.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to client management and sustainability initiatives. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.