At a Glance
- Tasks: Be the go-to person for global customers, ensuring smooth communication and order fulfilment.
- Company: Join a supportive team in Bromsgrove with a focus on international trade.
- Benefits: Enjoy flexible hours, generous holiday, and wellness programmes.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact by helping international clients and enhancing their experience.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 26000 - 26000 £ per year.
We are recruiting for an International Administrator for our client based in Bromsgrove on a Full-time and Permanent Office-based role.
Company details
- Salary: £25,000 to £26,000 per annum depending on experience
- Hours: Monday to Friday, 09:00-17:00, with a 30-minute lunch break
- Holiday: Up to 29 days depending on length of service, plus bank holidays
- Pension: Employer pension contributions through auto-enrolment
- Job type: Full-time, permanent, onsite
- Benefits include flexible working hours with approval, additional annual leave for long service, a birthday day off, staff frame allowances after 3 months, free on-site parking, and an Employee Wellness Programme
About the role
As an International Administrator, you will be the primary point of contact for global customers, ensuring smooth communication. From initial enquiry through to order fulfilment, you will help ensure customers receive timely updates, accurate information, and solutions.
Key Responsibilities
- Support international travel with the Sales Team through appointment booking, logistics planning, and customer management
- Handle customer enquiries, orders, and requests from international clients with professionalism and efficiency
- Ensure timely communication and resolution of queries relating to shipments, product specifications, and order processing
- Coordinate with logistics teams to track international orders and provide clear updates to customers
- Manage customer accounts, ensuring accurate documentation and adherence to export compliance regulations
- Support customers with returns, exchanges, and troubleshooting queries while maintaining brand integrity
- Collaborate with internal departments to optimise processes and improve overall customer satisfaction
- Provide feedback and insights to improve service quality and enhance customer experiences
Preferred Skills & Qualifications
- Previous experience in customer service, ideally within an export or international trade environment
- Strong working knowledge of Sage 200, Microsoft Office software, particularly Excel, and Adobe
- Excellent communication skills with a professional, customer-centric approach
- Ability to handle enquiries with patience, empathy, and effective problem-solving skills
- Familiarity with international logistics, shipping documentation, and export regulations would be advantageous
- French or Italian language skills are desirable but not essential
- Excellent organisational skills with strong attention to detail and accuracy
If you are organised, customer-focused, and confident supporting international customers, we would love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land International Administrator in Bromsgrove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stafforce-Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stafforce-Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Administrator in Bromsgrove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stafforce-Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Stafforce-Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stafforce-Recruitment!
How to prepare for a job interview at Stafforce-Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
