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- Tasks: Lead and manage the Adaptations service, ensuring top-notch customer support and compliance.
- Company: Join a diverse and inclusive team dedicated to making a difference in the community.
- Benefits: Enjoy 33 days holiday, health schemes, pension, and professional development opportunities.
- Why this job: Make a real impact by improving lives through effective adaptations and support services.
- Qualifications: Experience in management within housing or public sector, with strong knowledge of compliance.
- Other info: Flexible working options available; we value diversity and support candidates with disabilities.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an Adaptations Business Support Manager working in the Adaptations and Citizens Support department on a full time and permanent basis in Birmingham.
Salary: £35-40K per annum
Company Benefits:
- 33 days Holiday including bank Holidays
- Health assured scheme
- Company pension
- Company Events
- Dress down Fridays
- Professional development and training opportunities
- Access to Bright Exchange for discounted retail and membership schemes.
The Adaptations Business Support Manager is responsible for leading the administrative, operational, and customer service functions of the Adaptations service. The role is responsible for managing the admin process in relation to administering the Disabled Facilities Grant (DFG) Staying Independent At Homes (SIAH) contract.
Key Responsibilities:
- Lead, plan, and manage all business support and admin functions related to the adaptation service.
- Act as the central point of contact for local authority contracts (e.g. DFG) and take responsibility for compliance and timely service delivery.
- Implement and monitor Service-Level Agreements (SLAs), ensuring all teams meet performance and quality standards.
- Line-manage and develop a multidisciplinary team including administrative staff, Citizen Liaison staff, and Contract Coordinators.
- Conduct performance reviews, coaching sessions, and manage performance improvement plans as needed. Conduct regular 1:1 meetings with the team.
- Ensure effective coordination with Occupational Therapists, surveyors, and contractors to support timely and appropriate delivery of adaptations.
- Monitor, manage, and improve key Customer Service KPIs, including response time, case resolution rates, complaint and satisfaction scores.
- Develop strategies to improve customer feedback mechanisms and user experience.
- Ensure compliance with contractual obligations, funding requirements, safeguarding policies, and relevant legislation (e.g., GDPR, Equality Act).
- Manage the extraction and organisation of workload data in date order to support effective case management, prioritisation, and timely allocation.
- Produce high-level reports on operational performance, risk, and customer metrics for senior management.
- Identify, assess, and escalate risks relating to service delivery, safeguarding, data protection, or operational disruption.
- Ensure all staff follow safeguarding protocols and promote a culture of safety, dignity, and respect.
About you:
- Proven experience in a team leader or managerial role within housing, health, care, or public sector administration.
- Strong understanding of the DFG process or similar adaptations frameworks.
- Strong knowledge of compliance, safeguarding, and public sector standards.
- Proficiency in using case management systems, CRMs, and data reporting tools.
- Experience in stakeholder management involving local authorities, contractors, or healthcare professionals.
- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
If you are an experienced manager with contract management skills and a strong understanding of the DFG process or similar adaptations frameworks, then please apply!
About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we are happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
Adaptations Business Support Manager in Birmingham employer: Stafforce Recruitment
Contact Detail:
Stafforce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adaptations Business Support Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing, health, or public sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to adaptations and customer service, so you can show them you're the perfect fit for the Adaptations Business Support Manager role.
✨Tip Number 3
Practice your responses to common interview questions, especially around compliance and team management. We want you to feel confident and ready to showcase your experience in leading teams and managing contracts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Adaptations Business Support Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing adaptations services. We want to see how your skills align with the key responsibilities listed in the job description.
Showcase Your Leadership Skills: As a potential Adaptations Business Support Manager, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully managed teams and improved performance in previous roles.
Highlight Compliance Knowledge: Since compliance is a big part of this role, make sure to mention your understanding of relevant legislation like GDPR and the Equality Act. We’re keen to see how you’ve navigated these in past positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Stafforce Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of the Disabled Facilities Grant (DFG) process and similar adaptations frameworks. Brush up on compliance, safeguarding, and public sector standards, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
As a potential Adaptations Business Support Manager, you'll need to demonstrate your experience in team leadership. Prepare examples of how you've successfully managed teams, conducted performance reviews, and implemented improvement plans. Be ready to discuss your approach to coaching and developing staff.
✨Be Data Savvy
Familiarise yourself with case management systems, CRMs, and data reporting tools. You might be asked about how you’ve used data to improve customer service KPIs or manage workloads effectively, so have some specific examples ready to share.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think about challenges you've faced in previous roles, particularly around service delivery and stakeholder management, and how you resolved them. This will show your practical understanding of the role.
