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- Tasks: Lead and manage the Adaptations service, ensuring compliance and excellent customer service.
- Company: Join a diverse and inclusive organisation dedicated to community support.
- Benefits: Enjoy 33 days holiday, health schemes, pension, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in management within housing, health, or public sector administration required.
- Other info: Flexible working options available; we value diversity and inclusion.
We are currently recruiting for an Adaptations Business Support Manager working in the Adaptations and Citizens Support department on a full time and permanent basis in Birmingham.
Salary: 35-40K per annum
Company Benefits:
- 33 days Holiday including bank Holidays
- Health assured scheme
- Company pension
- Company Events
- Dress down Fridays
- Professional development and training opportunities
- Access to Bright Exchange for discounted retail and membership schemes.
Job description:
The Adaptations Business Support Manager is responsible for leading the administrative, operational, and customer service functions of the Adaptations service. The role is responsible for managing the admin process in relation to administering the Disabled Facilities Grant (DFG) Staying Independent At Homes (SIAH) contract.
Key Responsibilities:
- Lead, plan, and manage all business support and admin functions related to the adaptation service.
- Act as the central point of contact for local authority contracts (e.g. DFG) and take responsibility for compliance and timely service delivery.
- Implement and monitor Service-Level Agreements (SLAs), ensuring all teams meet performance and quality standards.
- Line-manage and develop a multidisciplinary team including administrative staff, Citizen Liaison staff, and Contract Coordinators.
- Conduct performance reviews, coaching sessions, and manage performance improvement plans as needed.
- Conduct regular 1:1 meetings with the team.
- Ensure effective coordination with Occupational Therapists, surveyors, and contractors to support timely and appropriate delivery of adaptations.
- Monitor, manage, and improve key Customer Service KPIs, including response time, case resolution rates, complaint and satisfaction scores.
- Develop strategies to improve customer feedback mechanisms and user experience.
- Ensure compliance with contractual obligations, funding requirements, safeguarding policies, and relevant legislation (e.g., GDPR, Equality Act).
- Manage the extraction and organisation of workload data in date order to support effective case management, prioritisation, and timely allocation.
- Produce high-level reports on operational performance, risk, and customer metrics for senior management.
- Identify, assess, and escalate risks relating to service delivery, safeguarding, data protection, or operational disruption.
- Ensure all staff follow safeguarding protocols and promote a culture of safety, dignity, and respect.
About you:
- Proven experience in a team leader or managerial role within housing, health, care, or public sector administration.
- Strong understanding of the DFG process or similar adaptations frameworks.
- Strong knowledge of compliance, safeguarding, and public sector standards.
- Proficiency in using case management systems, CRMs, and data reporting tools.
- Experience in stakeholder management involving local authorities, contractors, or healthcare professionals.
- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
If you are an experienced manager with contract management skills and a strong understanding of the DFG process or similar adaptations frameworks, then please apply!
For further information please call Rebecca on (phone number removed).
About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Adaptations Business Support Manager employer: Stafforce Recruitment
Contact Detail:
Stafforce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adaptations Business Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing, health, or public sector. Let them know you're on the lookout for opportunities like the Adaptations Business Support Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and compliance, especially around the DFG process. This will help you tailor your answers and show that you're the perfect fit for the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in managing teams and improving customer service KPIs. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Adaptations Business Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Adaptations Business Support Manager role. Highlight your experience in team leadership and any relevant knowledge of the DFG process. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of safeguarding policies and public sector standards. We’re keen to see how you’ve navigated these areas in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Stafforce Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of the Disabled Facilities Grant (DFG) process and any similar adaptations frameworks. Brush up on compliance, safeguarding, and public sector standards, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
As a potential Adaptations Business Support Manager, you'll need to demonstrate your experience in leading teams. Prepare examples of how you've managed multidisciplinary teams, conducted performance reviews, and improved team dynamics in previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about past experiences where you had to manage risks or improve customer service KPIs, and be ready to discuss your strategies and outcomes.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers by asking insightful questions about the role and the company. This shows your genuine interest and helps you gauge if the company culture aligns with your values.
