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- Tasks: Provide 1st line support, manage accounts, and log calls efficiently.
- Company: Join a dynamic team focused on delivering exceptional service in the Public Sector.
- Benefits: Earn £130 per day with opportunities for immediate start and flexible working arrangements.
- Why this job: Gain valuable experience in IT support while making a real impact in the community.
- Qualifications: Previous Service Desk experience is essential; exposure to the Public Sector is a plus.
- Other info: Roles are IR35 compliant; candidates must work via an Umbrella Company or PAYE.
The predicted salary is between 27300 - 36400 £ per year.
To be considered for the role, you will have previous demonstrable Service Desk experience and ideally have exposure to the Public Sector. The successful applicant will be required to:
- Provide 1st line telephone support
- Account administration and password resets
- Support Windows Operating systems
- Support MS Exchange/Outlook
- Manage Active Directory
- Support bespoke and specialist systems
- Log calls on the service management tool
- Receive & log fault call information ensuring all details are accurate and meaningful and correspond to agreed Service Desk procedures
These roles will fall in scope for IR35, so candidates will need to work via an Umbrella Company or PAYE. These opportunities are to start as soon as possible and are ideally suited to candidates who are immediately available or available at short notice.
Engineer, Service Desk - £130 per day employer: Staffmax Staffing & Recruiting
Contact Detail:
Staffmax Staffing & Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer, Service Desk - £130 per day
✨Tip Number 1
Make sure you brush up on your knowledge of Windows Operating systems and MS Exchange/Outlook. Being able to demonstrate your expertise in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common Service Desk procedures and best practices. Showing that you understand how to log calls accurately and manage fault information will highlight your readiness for the role.
✨Tip Number 3
If you have experience in the Public Sector, be prepared to discuss specific examples of your work. This will demonstrate your understanding of the unique challenges and requirements of this environment.
✨Tip Number 4
Since these roles require immediate availability, make sure to communicate your readiness clearly. If you can start right away or at short notice, emphasise this in your conversations with us.
We think you need these skills to ace Engineer, Service Desk - £130 per day
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous Service Desk experience in your CV and cover letter. Mention specific examples of how you've provided 1st line support, managed Active Directory, or supported Windows Operating systems.
Tailor Your Application: Customise your application to reflect the requirements of the job description. If you have experience in the Public Sector, be sure to highlight this as it is ideally sought after for this role.
Detail Your Technical Skills: Clearly list your technical skills related to MS Exchange/Outlook and any bespoke systems you've worked with. This will show that you have the necessary expertise to handle the responsibilities outlined in the job description.
Follow Application Instructions: Ensure you follow any specific application instructions provided by the company. This may include submitting your application through a particular platform or including certain documents. Attention to detail can set you apart from other candidates.
How to prepare for a job interview at Staffmax Staffing & Recruiting
✨Showcase Your Service Desk Experience
Make sure to highlight your previous experience in a Service Desk role. Be prepared to discuss specific examples of how you've provided 1st line support, managed calls, and resolved issues effectively.
✨Familiarise Yourself with Public Sector Protocols
If you have experience in the Public Sector, be ready to talk about it. Understand the unique challenges and protocols that come with this environment, as it will demonstrate your suitability for the role.
✨Demonstrate Technical Proficiency
Brush up on your knowledge of Windows Operating systems, MS Exchange/Outlook, and Active Directory. Be prepared to answer technical questions or even troubleshoot scenarios during the interview.
✨Understand IR35 Regulations
Since this role falls under IR35, make sure you understand what that means for your employment status. Be ready to discuss your preferred working arrangement, whether through an Umbrella Company or PAYE.
