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- Tasks: Help passengers check in and ensure a smooth travel experience.
- Company: Join Staffline, the UK's top provider of flexible workforce solutions.
- Benefits: Earn £13.25 per hour, with overtime and performance bonuses available.
- Why this job: Make travel memorable for customers while gaining valuable experience.
- Qualifications: Passion for customer service and excellent communication skills required.
- Other info: Full training provided, with temp-to-perm opportunities and onsite support.
The predicted salary is between 13 - 16 £ per hour.
Apply today to work as a Check-In Agent for our client, which is one of the main providers of ground handling operations for a well-known client across different UK airports. Staffline is recruiting for Check-In Agents in Bristol. The rate of pay is £13.25 per hour. Overtime is available and is paid at £19.87 per hour. Opportunity to earn more by monthly performance incentives!
Hours and Training
This role offers 20 hours or 30 hours per week, on a rotating basis. Shift patterns are 5 on 3 off for 30 hours or 3 on 6 off for 20 hours. The hours of work are:
- 3am to 12pm
- 4am to 1pm
- 12pm to 10pm
Please note that although part-time is available, you do need to be able to first commit to two weeks of full-time training, Monday-Friday. All candidates who receive a job offer will be required to undergo pre-employment drug and alcohol testing prior to their first day of training. Due to the nature of this role, all candidates will be asked to provide references covering the last 5 years of employment - and personal references for any gaps in employment. Candidates must be willing to undergo a DBS and CTC check.
Your Time at Work
As a Check-In Agent, you will be responsible for:
- Validating customer's documentation for travel
- Supporting passengers to check in their baggage
- Reinforcing the rules for oversized luggage and ensuring the correct fees apply if the size/weight is over the standards
- Consistently delivering the highest customer service
- Making the customers' journey positively memorable
- Processing customers for boarding
- Processing customers using manual and automated systems
- Assisting customers during disruption
- Ensuring compliance with both airline and airport policies
Our Perfect Worker
Our perfect worker would show the following skills:
- Passion for customer service
- Excellent communication skills
- Calm, friendly and professional
- Excellent organisation skills
- Be able to react to any given situation quickly and accurately
- Be able to work well within a team and as an individual
- Be able to stand for prolonged hours
Experience in a similar role is desirable, but not essential.
Key Information and Benefits
- Earn £13.25 per hour
- 3am to 12pm, 4am to 1pm, 12pm to 10pm
- Temp to perm opportunity
- OnSite support from Staffline
- Canteen on site
- Good links to public transport
- Uniform provided
- PPE provided
- Performance bonus
- Full training provided
- Opportunities for overtime
About Staffline: Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
Check-In / Customer Service Colleague in Wrington employer: Staffline
Contact Detail:
Staffline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check-In / Customer Service Colleague in Wrington
✨Tip Number 1
Get to know the company! Research Staffline and their values. When you walk into that interview, show us you understand what we do and how you can fit in. It’ll make a great impression!
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Check-In Agent and how you'd handle them. We want to see your calm and friendly approach in action.
✨Tip Number 3
Dress the part! First impressions matter, so come dressed smartly for your interview. It shows us you’re serious about the role and ready to represent our brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It keeps you on our radar and shows your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Check-In / Customer Service Colleague in Wrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Check-In Agent role!
Show Your Passion: Let your enthusiasm for customer service shine through in your written application. We love candidates who are genuinely excited about making customers' journeys memorable!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting opportunity.
How to prepare for a job interview at Staffline
✨Know the Role Inside Out
Before your interview, make sure you understand what a Check-In Agent does. Familiarise yourself with the responsibilities listed in the job description, like validating documentation and assisting customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations calmly and professionally, as this will demonstrate your suitability for the position.
✨Dress the Part
Even if the interview is casual, dressing smartly can make a great first impression. Aim for a neat and professional look that reflects the company’s standards. It shows respect for the opportunity and that you take the interview seriously.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the training process, team dynamics, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is right for you.
