Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service via calls, emails, and chats.
- Company: Join a growing team in Castleford with a friendly atmosphere.
- Benefits: Earn £25,000 - £26,000, enjoy free parking, and receive full training.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
- Other info: Opportunity for career progression into management roles.
The predicted salary is between 25000 - 26000 £ per year.
We are seeking a friendly, proactive, and customer-focused Customer Service Executive to join our client's growing team based in Castleford. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.
Your Time at Work:
- Making daily calls in accordance with the call diary to generate repeat orders
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction
- Resolving customer issues efficiently and empathetically
- Growing and developing new and lapsed accounts
- Maintaining accurate records of customer interactions using CRM systems
- Liaising with internal teams to follow up on customer requests
- Identifying opportunities to improve customer service processes
- Ensuring compliance with company policies and data protection regulations
Our Perfect Worker:
- Previous experience in a customer service or contact centre environment
- An interest in progressing to a management position
- Excellent communication and interpersonal skills
- Strong problem-solving ability and a calm, patient manner
- Competent IT skills, including MS Office and CRM systems
- Ability to multitask, prioritise workload, and work independently
- A positive attitude and willingness to learn
Key Information and Benefits:
- Earn £25000 - £26000 per annum
- Full-time
- Free car parking on site
- Uniform provided
- Full training provided
Customer Service Executive in Wakefield employer: Staffline
Contact Detail:
Staffline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Wakefield
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound friendly and approachable. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Prepare examples of how you've handled customer issues in the past. Think about specific situations where you resolved problems effectively. This will demonstrate your problem-solving ability and calm manner during the interview.
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Customer Service Executive in Wakefield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We’re looking for someone who can manage calls, emails, and chats, so give us examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Staffline
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities like managing calls and resolving customer issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Whether it’s handling complaints or providing support, be ready to share specific instances that highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you successfully resolved customer issues. Be prepared to discuss your thought process and the steps you took to find a solution. This will showcase your strong problem-solving ability and calm demeanour under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for progression, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
