Store Security Manager

TSS are looking for a Store Security Manager in Central London where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security.

Requirements:

• MUST have an SIA Door Supervisor or SIA Security licence.
• Applications will not be accepted without a CV.

Position Details:

• Location: Central London
• Pay Rate: £14.00 - £15.00 per hour
• Hours: Full time - 5 days a week, including Saturday
• Shifts: 12 Hours (Typically 10:30 - 22:30)

Your Time at Work:

Role Overview:

• To minimize theft within retail premises by effectively utilizing security resources.
• To ensure that staff conduct arrests in strict adherence to Primark's detention policy and ASCONE principles.
• To provide necessary training, coaching, and mentoring to staff, ensuring optimal operational performance (e.g., Induction training).
• To lead, manage, and motivate a team of staff to achieve client objectives.
• To ensure compliance with all legislative requirements, including licensing, health and safety, and employment law.
• To ensure adherence to company documentation, policies, and procedures.

Key Responsibilities:

• Provide guidance in the day-to-day management of the security team within the store, ensuring exemplary standards of dress, conduct, and professionalism.
• Conduct regular team meetings to ensure all Officers are thoroughly briefed on daily operations, store objectives, policies, and procedures.
• Ensure that all company documentation is completed promptly following an incident or event; Auror being the main platform for reporting all incidents.
• Ensure offenders are detained in accordance with Primark's detention policy / ASCONE and company procedures.
• Ensure that all store paperwork, including records of lost property, RLP Civil Recovery, is accurate and up to date.
• Act as a liaison point for all emergency services, as directed by store management.
• Conduct regular meetings with the store management team to discuss team performance, loss prevention, and general KPI.
• Build partnership relations with the Police and other relevant retail / BID agencies.
• Report major issues, including wrongful arrests, physical assaults, etc., to the Store Management/TSS Control Center / Area Manager immediately.
• Ensure all records of arrests and deterrents are maintained daily for KPI analysis and potential legal requirements, utilising Auror incident reporting platforms, and other appropriate documentation.
• Conduct thorough induction training for all new Officers, ensuring relevant documentation is signed off in conjunction with the Area Manager.
• Identify and report to the Area Manager about any shortfalls in performance or conduct among team members, recommending appropriate training or remedial action.
• Ensure all staff are treated fairly and equally, in accordance with the company's policy.
• Participate in projects and working groups and carry out any other duties that may be outside the standard remit for purposes of personal development or as may be reasonably required by the company.

Our Perfect Worker:

It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Experience as a Security Supervisor or Team Leader is essential, and to succeed in this role you will also need:

• Excellent team-working, organisation, and interpersonal skills.
• Clear and confident communication skills to interact with clients, customers, and colleagues.
• High standards of personal appearance and presentation.
• The ability to remain calm and professional under pressure.
• Good computer literacy.

Useful but not essential:

• SIA Public Space Surveillance (PSS) (CCTV) licence.
• First Aid qualification.
• Experience in a similar role.

Key Information and Benefits:

• 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays).