Position: Field Service Engineer
Location: Midlands
Job Type: Permanent
My client, a specialist manufacturing business are on the hunt for a Field Service Engineer to join their team in their northern division!
Role and Responsibilities - Field Service Engineer (Midlands)
In this role, you will be assembling complex components and products for the scientific industry in line with tight tolerances and customer demand.
Other responsibilities include:
- Responsible for Installing, investigating and repairing machine faults of both
- Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre)
- Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
- Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.
- To assist customers and internal staff with the identification of spare parts.
- Customer facing - clear communication to customer both verbal and written - take ownership of faults / calls assigned to you
- Demonstrate flexibility with start and finish times and cross skilling
- Provide Helpdesk / Telephone / Remote support when required.
- Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures.
Experience or Qualifications - Field Service Engineer (Midlands)
- A wide range of electrical, mechanical and computer-based engineering skills.
- Experience of working on commercial equipment within a production environment alone and as part of a team is required.
- Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI's.
- Good communication, IT and customer liaison skills are essential to this role.
Benefits - Field Service Engineer (Midlands)
- Holiday 25+ BH (increases with service)
- Pension (5%ER increases with service)
- Vehicle
- Private medical insurance
- Cycle to work scheme
- Parental leave (enhanced with service)
- Long Service Awards
- Eye care voucher
Candidates who currently are a Field Service Engineer, Mobile Maintenance Engineer or Field Service Technician may be suitable for this position.
#J-18808-Ljbffr
Field Service Engineer employer: Staffline
Join a dynamic team as an HGV Class 1 Driver in Scunthorpe, where we prioritise safety, professionalism, and employee satisfaction. Enjoy competitive annual earnings, regular overtime opportunities, and a supportive work culture that fosters growth and teamwork. With a focus on compliance and customer service, this role offers a rewarding career path in the thriving logistics sector.
