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- Tasks: Provide top-notch customer service in the transport sector, resolving queries and ensuring satisfaction.
- Company: Join Staffline, the UK's leading workforce solutions provider, connecting people to great jobs.
- Benefits: Enjoy a competitive salary, free parking, life assurance, and discounts on top brands.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to a thriving company culture.
- Qualifications: Previous experience in transport, warehousing, or customer service is essential; CRM knowledge is a plus.
- Other info: Full training provided, with opportunities for career growth and loyalty awards for long-term service.
The predicted salary is between 30000 - 35000 £ per year.
Do you have an exceptional knowledge of all things Haulage? Pallet Networks Systems? Do you have a Transport/Logistics background? We need a positive, energetic Customer Service Expert to join our client's already established team! If you have the experience we are looking for, apply today to work as a Customer Service Advisor in Trafford Park, Manchester.
The rate of pay is £30,000 - £35,000 per annum dependent on experience. This is a full-time role working fixed shifts, and the hours of work are: 8am to 5pm.
Your Time at Work
As a Customer Service Advisor, your role will be to provide and promote a professional, customer-focused service to ensure the needs of their customers are being satisfied and a first-class service is being delivered and promoted.
Key responsibilities:
- Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
- Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and offering assistance to increase efficiency and service levels.
- Establish, develop, and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR, and Health & Safety policies to ensure the Company is fully compliant.
- Oversee booking of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
Our Perfect Worker
Our perfect worker will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries. Applicants will have previous experience in transport, warehousing, customer service, and technical knowledge of CRM systems.
Key Information and Benefits
- Earn £30,000 per annum
- Monday - Friday 42.5 hours per week
- Free car parking on site
- Full training provided
- Life assurance
- Pension
- Exceptional fleet opportunity for training
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring, and days out)
About Staffline: Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
Customer Service Expert - Transport employer: Staffline
Contact Detail:
Staffline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - Transport
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the transport and logistics sector. Being knowledgeable about pallet networks and haulage systems will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with professionals in the transport industry, especially those who have experience in customer service roles. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific customer service scenarios related to transport. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to maintain effective relationships.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Understanding their approach to customer service and teamwork will help you align your responses during interviews and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Expert - Transport
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your background in transport, logistics, or customer service. Mention specific roles or responsibilities that align with the job description, particularly those involving customer interaction and problem resolution.
Showcase Your Knowledge: Demonstrate your understanding of haulage and pallet network systems. Use industry-specific terminology to show that you are well-versed in the field, which will help you stand out as a knowledgeable candidate.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Highlight your ability to manage customer queries effectively and your experience with CRM systems, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that conveys your enthusiasm for the position. Explain why you are a good fit for the team and how your skills can contribute to maintaining high customer service standards.
How to prepare for a job interview at Staffline
✨Show Your Knowledge of Haulage
Make sure to brush up on your knowledge of haulage and pallet network systems before the interview. Being able to discuss industry trends or specific challenges can demonstrate your expertise and passion for the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight how you maintained professionalism and a positive attitude, as this is crucial for a Customer Service Expert.
✨Understand the Company’s Values
Research the company’s mission and values. Be ready to explain how your personal values align with theirs, especially regarding teamwork and customer satisfaction, which are key in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and performance expectations. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.