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- Tasks: Be the first point of contact for customers, handling queries via phone, email, and live chat.
- Company: Join Staffline, the UK's leading provider of flexible workforce solutions.
- Benefits: Earn £12.80 per hour with free car parking and a temp to perm opportunity.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
The predicted salary is between 11 - 14 £ per hour.
We are seeking a motivated and enthusiastic Customer Services Executive to join our client's growing team based in Warrington. The rate of pay is £12.80 per hour. This is a full-time role working fixed shifts and the hours of work are: 8:30am to 5pm.
As a Customer Service Executive, you will be the first point of contact for our customers, ensuring every interaction is handled professionally, efficiently, and with care. You will manage customer queries via phone, email, and live chat, while working closely with other departments to resolve issues and improve the customer experience.
Responsibilities:
- Responding promptly and professionally to customer enquiries.
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Maintaining accurate records of customer interactions using CRM systems (Creatio CRM).
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations.
Qualifications:
- Previous proven experience in a customer service or contact centre environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a calm, patient manner.
- Competent IT skills, including MS Office and CRM systems (Creatio CRM).
- Ability to multitask, prioritise workload, and work independently.
- A positive attitude and willingness to learn.
Benefits / Key Information:
- Earn £12.80 per hour
- Full-time Temp to perm opportunity
- Free car parking on site
Customer Service Executive - Immediate Start employer: Staffline
Contact Detail:
Staffline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Immediate Start
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company’s values and culture. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle customer queries during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experience that highlight your problem-solving abilities and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Executive - Immediate Start
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase your ability to handle queries professionally and empathetically.
Highlight Problem-Solving Abilities: We love a candidate who can think on their feet! Share examples of how you've resolved customer issues in the past. This will show us that you have the strong problem-solving skills we’re looking for in a Customer Service Executive.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Staffline
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive. Familiarise yourself with handling customer queries via phone, email, and live chat. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your previous experience to illustrate how you've effectively managed customer interactions and resolved issues.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your calm and patient approach, as well as your ability to think on your feet. This will show the interviewer that you can handle challenging situations with ease.
✨Familiarise Yourself with CRM Systems
Since you'll be using Creatio CRM, it’s beneficial to have a basic understanding of CRM systems. If you have experience with similar software, mention it during the interview. This will give you an edge and show that you're ready to hit the ground running.
