Project Manager (or Account Manager) in Cookstown

Account Project Manager Staffline Ireland are recruiting for an Account Project Manager on behalf of a leading manufacturing company. The Account Project Manager will ensure that current existing contracts achieve annual sales and gross margin targets; contractual KPIs and SLAs are met, customer service and satisfaction targets achieved, and contracts successfully retained. Responsibilities: Manage existing contracts and deliver on annual sales and gross margin targets. Ensure all contracts meet contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Maintain regular contact with customers to review account activity such as order status updates, order forecasts, change to product requirements etc. Resolve customer complaints and escalations promptly, putting corrective actions in place where needed. Lead contract review meetings with customers. Manage and support the Account Coordinator. Provide leadership and direction to your team (account co-ordinator) to include assigning and regularly reviewing KPI's and objectives, Role Cards and Training Plans. Ensure your team receives regular and relevant feedback on their performance including a twice yearly appraisal. Produce weekly and monthly reports, including updates for the Senior Contracts Manager. Support continuous improvement and Lean initiatives to maximise efficiency. Follow all company policies and procedures, including Health & Safety, ICT security, and conduct standards. Proven experience in a similar role, for example contract management in a business to business capacity Demonstratable experience within a manufacturing, construction or retail business Proficient in the use of full Microsoft Office suite Experience in Critical Paths, production scheduling, order management Has experience of dealing with customers, both remotely (via phone and email) and in person People Management experience Desirable Criteria: Experience in producing Excel work sheet-based Reports Experience in manufacturing, in particular clothing Qualification, ideally in a business, manufacturing or construction related discipline Experience of working in the defence market Educated to A' level or equivalent including English and Mathematics Line management experience The Rewards The successful Account Project Manager will enjoy a competitive salary depending on experience plus 35 days holidays, Healthcare, company related Bonus and 1pm finish on a Friday. Location The Account Project Manager role will be based in County Tyrone. The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care. Skills: Account Management Project Management People Management