Delivery Services Advisor
Location: Knightsbridge, London
Contract: Temporary assignment until mid-January 2027
Rate of pay: £14.25 per hour
Hours: 8-hour shifts between 10:00am and 9:00pm
Working Pattern: 5 days out of 7, including weekends on a rota basis
Are you passionate about delivering excellent customer service? Do you enjoy helping people, solving problems and working in a busy environment where no two days are the same?
Staffline is recruiting for a Delivery Services Advisor to join our client's prestigious flagship store in Knightsbridge.
This is a fantastic opportunity to become part of a team focused on delivering a first-class customer experience. Acting as the key link between sales teams, customers, couriers and delivery partners, you'll help ensure every delivery reaches its destination smoothly, whether it's across the UK or around the world.
If you're organised, proactive and enjoy working with people, we'd love to hear from you.
Your Time at Work
- Be the main point of contact for delivery-related enquiries
- Coordinate deliveries between store sales teams and courier partners
- Keep customers and colleagues updated via email, telephone, and face-to-face communication
- Track deliveries and provide timely progress updates
- Investigate and resolve delivery issues quickly and professionally
- Escalate any concerns when required to achieve the best outcome for the customer
- Build strong relationships with internal teams and external delivery providers
- Help create a smooth and seamless delivery experience for customers
Our Perfect Worker
- Has previous customer service experience
- Enjoys working with people and providing excellent service
- Has strong communication and organisational skills
- Is confident using Microsoft Office and other computer systems
- Can remain calm and professional when dealing with queries
- Enjoys problem-solving and finding solutions
- Works well both independently and as part of a team
- Takes ownership of tasks and sees them through to completion
Experience within retail, logistics, deliveries, or customer support would be an advantage, but a positive attitude and willingness to learn are just as important.
Key Information and Benefits
- Opportunity to work in a prestigious Knightsbridge retail location
- Gain valuable experience within a luxury retail environment
- Supportive and collaborative team culture
- Fixed 8-hour shifts between 10am and 9pm
- Temporary assignment running until mid-January 2027
This is a great opportunity for someone who loves delivering outstanding customer service and wants to be part of a team that makes a real difference to the customer journey.
Job Ref: 1HARK
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Deliver Service Advisor in City of London employer: Staffline
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