Fleet Maintenance Controller
Experience Dependent Chippenham Hybrid Working (Following Probation & Training Period)
Are you a qualified Vehicle Technician looking to move away from the tools while still utilising your technical expertise? This is an excellent opportunity to join a highly respected fleet management business that supports a large and diverse vehicle fleet across the UK. Working as part of a busy maintenance team, you will play a key role in controlling vehicle repairs, reducing downtime, managing costs, and delivering exceptional customer service to fleet clients.
Responsibilities - Fleet Maintenance Controller
- Assess and authorise vehicle maintenance and repair requests, ensuring work is necessary, cost-effective, and completed within agreed labour times.
- Challenge suppliers and repairers where appropriate to ensure best value and compliance with maintenance standards.
- Monitor vehicle downtime and proactively manage repairs to maximise fleet availability.
- Liaise with workshops, customers, and suppliers to provide updates on repair progress and expected completion times.
- Ensure all maintenance records, authorisations, and vehicle information are accurately recorded within company systems.
- Review estimates and invoices to ensure correct pricing and repair procedures have been applied.
- Escalate technical, commercial, or customer concerns when required.
- Deliver a high standard of customer service while working to deadlines, KPIs, and service level agreements.
Experience / Qualifications - Fleet Maintenance Controller
- Qualified Vehicle Technician with City & Guilds, NVQ Level 3, IMI, or equivalent automotive qualification.
- Strong knowledge of vehicle maintenance and repair, ideally covering cars, vans, LCVs, or commercial vehicles.
- Previous experience within a workshop, fleet management, maintenance control, service advisory, warranty, technical support, or engineering environment.
- Good understanding of vehicle compliance, servicing schedules, MOT requirements, and repair processes.
- Ability to challenge repair recommendations and discuss technical matters confidently with workshops and suppliers.
- Strong communication skills and the ability to manage difficult conversations professionally.
- Organised and able to work effectively within a fast-paced, target-driven environment.
- Customer-focused with strong problem-solving skills and attention to detail.
Benefits - Fleet Maintenance Controller
- Competitive salary depending on experience.
- Hybrid working available following probation and training period.
- 26 days annual leave plus bank holidays.
- Company pension scheme.
- Death in Service cover.
- Critical Illness cover.
- Health Cash Plan.
- Annual Profit Share Bonus.
- Employee recognition and reward programmes.
- Support for further training, education, and professional development.
- Long Service Awards.
- Free on-site parking.
- Additional breakdown cover benefits (service dependent).
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Fleet Maintenance Controller in Chippenham employer: Staffline
Join a dynamic team as an HGV Class 1 Driver in Scunthorpe, where we prioritise safety, professionalism, and employee satisfaction. Enjoy competitive annual earnings, regular overtime opportunities, and a supportive work culture that fosters growth and teamwork. With a focus on compliance and customer service, this role offers a rewarding career path in the thriving logistics sector.
