At a Glance
- Tasks: Deliver top-notch customer service and assist travelers at Gatwick Airport.
- Company: Join Staffline, the UK's leading provider of flexible workforce solutions.
- Benefits: Earn £14.50 to £15.11 per hour, with overtime and 28 days paid holiday.
- Why this job: Be part of a dynamic team in a modern environment with career progression opportunities.
- Qualifications: Passionate about customer service with excellent communication and organizational skills.
- Other info: Flexible part-time shifts available; must pass background checks and drug testing.
Staffline is recruiting a Customer Service Colleague to work for our client, one of the world's largest air service providers, at Gatwick Airport. The rate of pay is £14.50 to £15.11 per hour Overtime is available in this role and is paid at an enhanced rate after working 40 hours. Please note that as part of our commitment to maintaining a safe and productive work environment, all candidates who receive a job offer will be required to undergo pre-employment drug and alcohol testing prior to their first day of training. *Offering employment is subject to various background checks such as: DBS/ 5-year referencing*. Part-time roles in a rotating shift pattern are available. You will be required to be flexible to meet the demands of this role. You will work on a rotational shift pattern. Your Time at Work Your time at work will involve: – Consistently delivering the highest customer service – Making the customers' journey positively memorable – Validating customer's documentation for travel – Processing customers for boarding – Processing customers using manual and automated systems – Assisting customers during disruption – Ensuring compliance in both airline and airport policies Our Perfect Worker Our perfect worker would be: – Passionate about customer service – Excellent communication skills – Calm, friendly and professional – Excellent organisation skills – Able to react to any given situation quickly and accurately – Able to work well within a team and as an individual – You must be able to provide 5-year checkable history – Must have a clean criminal record Key Information and Benefits – Earn £14.50 to £15.11 per hour – Overtime may be available – Part-time shifts – On-site car parking – Modern working environment – Pension scheme – 28 days paid holiday – Full uniform provided – Full Training – Career progression supported by additional up-skilling Job ref: 1DHLGEJ About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
Check-in Agent for DHL LGW Easyjet employer: Staffline
Contact Detail:
Staffline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check-in Agent for DHL LGW Easyjet
✨Tip Number 1
Familiarize yourself with the airline and airport policies. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance and safety, which is crucial for a role at Gatwick Airport.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since this role requires delivering exceptional service, being able to showcase your ability to handle different customer situations will set you apart from other candidates.
✨Tip Number 3
Highlight your flexibility and teamwork abilities. Given the rotating shift patterns and the need to work well with others, sharing examples of how you've successfully collaborated in a team or adapted to changing schedules can make a strong impression.
✨Tip Number 4
Prepare for the pre-employment checks by ensuring you have a clean criminal record and a checkable 5-year history. Being proactive about this will show your reliability and readiness for the role.
We think you need these skills to ace Check-in Agent for DHL LGW Easyjet
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Check-in Agent position. Understand the key responsibilities and the skills required, such as excellent communication and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved working in a fast-paced environment. Emphasize your ability to handle disruptions and work well in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered excellent service in the past and how you can contribute to making customers' journeys memorable.
Prepare for Background Checks: Since the role requires a clean criminal record and a 5-year checkable history, ensure you have all necessary documentation ready. Be prepared to discuss your background during the application process.
How to prepare for a job interview at Staffline
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what the company is looking for.
✨Demonstrate Your Communication Skills
During the interview, focus on how you communicate. Use clear and concise language, and be prepared to discuss how you handle difficult conversations or situations with customers. This will showcase your ability to maintain professionalism under pressure.
✨Be Ready for Situational Questions
Expect questions that assess how you would react in various scenarios, especially during disruptions. Prepare by thinking of past experiences where you had to think quickly and adapt to changing circumstances, highlighting your problem-solving skills.
✨Understand the Role and Company Policies
Familiarize yourself with the airline and airport policies relevant to the position. Showing that you have done your homework will demonstrate your commitment to compliance and your readiness to contribute positively to the team.