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For Companies At a Glance
- Tasks: Help passengers check in and ensure a smooth travel experience.
- Company: Join Staffline, a leading provider of flexible workforce solutions.
- Benefits: Earn £13.25 per hour, with overtime and performance bonuses available.
- Why this job: Make a positive impact on customers' journeys while gaining valuable experience.
- Qualifications: Passion for customer service and excellent communication skills are key.
- Other info: Full training provided, with opportunities for career growth and overtime.
Apply today to work as a Check-In Agent for our client, which is one of the main providers of ground handling operations for a well-known client across different UK airports. Staffline is recruiting for Check-In Agents in Bristol.
The rate of pay is £13.25 per hour. Overtime is available and is paid at £19.87 per hour. Opportunity to earn more by monthly performance incentives! This role offers 20 hours or 30 hours per week, on a rotating basis. Shift patterns are 5 on 3 off for 30 hours or 3 on 6 off for 20 hours. The hours of work are:
- 3am to 12pm
- 4am to 1pm
- 12pm to 10pm
Please note that although part-time is available, you do need to be able to first commit to two weeks of full-time training, Monday-Friday. As part of our commitment to maintaining a safe and productive work environment, all candidates who receive a job offer will be required to undergo pre-employment drug and alcohol testing prior to their first day of training. Due to the nature of this role, all candidates will be asked to provide references covering the last 5 years of employment and personal references for any gaps in employment. Candidates must be willing to undergo a DBS and CTC check.
Your Time at Work
As a Check-In Agent, you will be responsible for:
- Validating customer's documentation for travel
- Supporting passengers to check in their baggage
- Reinforcing the rules for oversized luggage and ensuring the correct fees apply if the size/weight is over the standards
- Consistently delivering the highest customer service
- Making the customers' journey positively memorable
- Processing customers for boarding
- Processing customers using manual and automated systems
- Assisting customers during disruption
- Ensuring compliance with both airline and airport policies
Our Perfect Worker
Our perfect worker would show the following skills:
- Passion for customer service
- Excellent communication skills
- Calm, friendly and professional
- Excellent organisation skills
- Be able to react to any given situation quickly and accurately
- Be able to work well within a team and as an individual
- Be able to stand for prolonged hours
Experience in a similar role is desirable, but not essential.
Key Information and Benefits
- Earn £13.25 per hour
- 3am to 12pm, 4am to 1pm, 12pm to 10pm
- Temp to perm opportunity
- OnSite support from Staffline
- Canteen on site
- Good links to public transport
- Uniform provided
- PPE provided
- Performance bonus
- Full training provided
- Opportunities for overtime
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
Check-In / Customer Service Colleague in Bristol employer: Staffline
Contact Detail:
Staffline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check-In / Customer Service Colleague in Bristol
✨Tip Number 1
Get to know the company! Research Staffline and their client’s values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and think about how your past experiences can relate to the role of a Check-In Agent. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A neat appearance can set the tone for a positive interaction with your potential employers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Check-In / Customer Service Colleague in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! Share any experiences where you've gone above and beyond to help someone out. We love seeing candidates who genuinely care about making customers' journeys memorable.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. If you've got experience in a similar role or have dealt with challenging situations, mention it! We want to see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re getting all the latest updates and information about the role. We can’t wait to hear from you!
How to prepare for a job interview at Staffline
✨Know the Role Inside Out
Before your interview, make sure you understand what a Check-In Agent does. Familiarise yourself with the responsibilities listed in the job description, like validating documentation and assisting customers during disruptions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations calmly and professionally, as this will demonstrate your suitability for the position.
✨Dress the Part
Even if the interview is casual, dressing smartly can make a great first impression. Aim for a professional look that reflects the company’s standards. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, training processes, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is the right fit for you.
