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- Tasks: Prepare and load orders onto trains while ensuring customer satisfaction.
- Company: Join a leading, customer-focused long-distance train operator.
- Benefits: Earn £12.21 - £13.07 per hour with temp to perm opportunities.
- Why this job: Be part of a dynamic team and make a difference in customer service.
- Qualifications: Active and driven individuals who thrive in fast-paced environments.
- Other info: Full training provided, with onsite support and good transport links.
Great opportunity to work as a key service team member for our client - an industry-leading, customer-focused, long-distance train operator, that customers trust to meet their needs. Staffline is recruiting Service Team Member in Birmingham. The rate of pay is £12.21 to £13.07 per hour. This role offers 8 hour shifts - 5 days a week including weekends: 05:00 - 22:00 Monday - Saturday, 08:00-22:00 Sunday.
Key Responsibilities
- Prepare and load orders onto trains.
- Pack, load, perform routine checks (like temperature), clean the premises, and dispose of waste.
- Deal with general customer enquiries.
- Be competent with basic IT equipment including use of excel sheets, scanners.
Qualifications and Requirements
- Applicants will be active, driven, able to move in fast-paced environments with physical demands such as loading, packing, cleaning.
- Can work under pressure and timed conditions due to constant rail updates.
- Valid in-date DBS check is required.
- Previous experience working in service center/with rail network is preferred but not essential as full training is provided.
Benefits and Key Information
- Earn £12.21 - £13.07 per hour.
- Temp to perm opportunity.
- OnSite support from Staffline.
- Canteen on site.
- Good links to public transport.
- PPE provided.
- Full training provided.
Service Team Member in Brighton employer: Staffline
Contact Detail:
Staffline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Member in Brighton
✨Tip Number 1
Get to know the company! Research their values and what they stand for. When you show up for an interview, drop in some knowledge about their services and how you can contribute to their mission. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your skills match the role. We recommend doing a mock interview with a friend or even in front of the mirror. Confidence is key!
✨Tip Number 3
Dress the part! Even if the job is hands-on, looking smart and presentable can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Service Team Member in Brighton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to contribute to our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially if you've worked in fast-paced environments before. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Staffline
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Team Member. Familiarise yourself with tasks like preparing and loading orders, performing routine checks, and handling customer enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is customer-focused, be ready to share examples of how you've dealt with customer enquiries in the past. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will show that you’re not just capable but also genuinely care about providing great service.
✨Demonstrate Your Ability to Work Under Pressure
The job can be fast-paced and requires working under timed conditions. Prepare to discuss situations where you successfully managed stress or tight deadlines. Highlighting your ability to stay calm and efficient will impress the interviewers and show you're a good fit for the environment.
✨Be Ready for Practical Questions
Expect some practical questions related to the role, such as how you would handle specific scenarios on the job. Brush up on basic IT skills, especially using Excel sheets and scanners, as these are part of the daily tasks. Showing that you’re prepared for the technical aspects will give you an edge.
