At a Glance
- Tasks: Monitor alarms and manage incidents in a fast-paced control room environment.
- Company: Leading security company with a focus on customer service and safety.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Opportunities for career growth and skill development in a vital industry.
- Why this job: Join a dynamic team and make a real difference in security management.
- Qualifications: 5 GCSEs including English and Maths; strong IT and communication skills.
The predicted salary is between 24739 - 30237 £ per year.
Staffline Ireland are recruiting for a Control Room Operator on behalf of a leading security company. The role will involve a day and night shift pattern.
Responsibilities:
- Ensuring calls are dealt with in accordance with company/client procedures
- Utilising customer service, IT, communication, and problem-solving skills
- Making decisions quickly
- Being sympathetic and sensitive to varying situations
- Working under pressure
- Taking ownership of incidents and seeing them through to resolution
- Ensuring all telephone calls are dealt with professionally
- Maintaining accurate records
- Logging all calls
- Storing data to enable reports to be generated for analysis by Management
- Dealing with incidents and emergencies according to laid down escalation procedures
- Ensuring processes and procedures followed are in line with NSI regulations
- Answering inbound calls
- Contacting existing clients via telephone
- Responding to personal, residential, and commercial alarms
- Monitoring specific customers' alarms
- Compiling reports
- Taking customers through technical information verbally
- Providing excellent customer service
- Being resilient with an extremely calm demeanour
- Any other duties the role may involve
Person Specification:
- Minimum 5 GCSEs including English and Maths at grade C or above (or equivalent)
- Comprehensive IT skills including ability to use all MS Office packages, including Excel
- Ability to operate in a professional and confidential manner at all times
- Excellent communication skills, both written and verbal, and able to communicate effectively with all levels of business, internal and external
- Self-motivated and able to work on their own initiative
- Strong organisational and time management skills
- Good people development and management skills
Desirable Criteria:
- Sound knowledge of monitoring business
- Valid and relevant SIA license (not required to be successful in getting the role)
The Rewards:
The successful Control Room Operator will enjoy a competitive salary circa £28,435.
Location:
The Control Room Operator role will be based in Belfast.
Security Control Room Cctv Operatives - Full-time in Belfast employer: Staffline
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