Customer Experience Call Agent - Temp in Belfast

One of N.I.'s leading Gas and Energy networking suppliers is looking for 3 Customer Experience Call Agents to join their expanding team. What You'll Get: Support and Guidance to be a part of the Customer Experience for one of the most diverse Gas and Energy networking suppliers in N.I. A role in a company recognised for how it treats its staff Early finish on a Friday! What You'll Do: Act as the first point of contact for customers, delivering a professional, friendly and efficient service across all customer interactions Handle a high volume of inbound customer calls, accurately assessing customer needs and resolving enquiries at the first point of contact wherever possible Take ownership of customer requests from initial contact through to resolution, keeping customers informed throughout the process Handle customer complaints with empathy and professionalism, working to achieve positive outcomes in line with company values and procedures Accurately record customer interactions, update customer accounts and maintain data integrity across company systems Complete customer service administration activities, including processing requests, maintaining records and handling follow-up actions Build effective working relationships with colleagues across the business to support the prompt resolution of customer queries Demonstrate a positive, enthusiastic and customer-focused approach, maintaining a professional telephone manner at all times Undertake any other duties reasonably required by the Customer Experience Team Lead. What You'll Need: Minimum of 5 GCSE passes (or equivalent), including English and Maths at Grade C or above Experience in a customer-facing role, with a proven ability to manage high volumes of inbound queries via phone, email, or live chat Demonstrated ability to investigate and resolve customer queries at the first point of contact Strong IT literacy, including proficiency in Microsoft Office and the ability to work across multiple systems simultaneously Excellent verbal and written communication skills, with the ability to convey information clearly Ability to work effectively as part of a team A customer-first approach with a positive attitude Useful Experience (not essential): Previous experience working in the gas/utility industry Previous experience in a call centre environment Awareness of energy regulations (e.g. customer rights, support for vulnerable customers) Experience working to KPIs (e.g. call handling time, first call resolution, CSAT scores) Ability to follow regulatory and compliance requirements Strong call control, active listening, and rapport-building skills Please reach out to discuss further - Immediate interviews are available WHJS1_NI