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- Tasks: Be the first point of contact for customer calls, providing efficient and professional service.
- Company: Join a leading provider in Banking and Financial Services, making a real impact.
- Benefits: Enjoy competitive pay, holidays, full training, and hybrid work options.
- Why this job: Gain valuable experience in a fast-paced environment while honing your communication skills.
- Qualifications: Passion for customer service, strong communication skills, and attention to detail required.
- Other info: Initial 6-month contract with potential for temp to perm; flexible shifts available.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor – Telephony Our client, a leading provider of Banking and Financial Services is seeking Customer Service Advisors in their telephony department. After training is completed and you are up to the required client standards this role may be worked on a hybrid model, working at least one day per week from the clients Belfast office location. Our client is currently sourcing for a number of talented Customer Service Officers to join their organisation. This position is aimed at starting in February 2025 initially on a contract of 6 months with the opportunity for temp to perm. This opportunity will provide you excellent experience in the Banking and Financial Services Industry, help hone your communication and customer service skills in a busy environment. What will I do. The Customer Service Advisor will be the first point of contact for inbound customers calls, handling all customer requests in an efficient and professional manner, giving appropriate information and advice as required. The skills required. The ideal candidate should have a real passion for customer service, and a proactive approach to managing customer relationships. You should have a strong combination of communication and interpersonal skills, with the ability to confidently engage with customers. Good attention to detail. Ability to follow client instructions precisely. Location At least six weeks training to be completed fully on site in our client’s Belfast city centre office. After training is completed and you are up to the required client standards this role may be worked on a hybrid model, working at least one day per week from the clients Belfast office location. Working Pattern 35 paid hours worked per week. Shifts will be between the hours 9am – 9pm (usually 7 hours worked per shift). Monday to Sunday working pattern (usually 5 days worked). The client will provide you with your required shift pattern in advance, you must be fully available to work between Monday – Sunday, 9am-9pm. What will I get? Competitive hourly salary and holidays. Full training to help you develop your customer service career. Hybrid working available. Temp to perm opportunity. How do I apply? If you are interested in this excellent opportunity, please submit your CV via the apply button. A member of the Staffline team will reach out to you to discuss this role in further detail. Skills: Telephony Customer Service Telephone call centre Admin
Customer Service Advisor employer: Staffline Recruitment (NI) Ltd.
Contact Detail:
Staffline Recruitment (NI) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the banking and financial services industry. Understanding the basics of this sector will help you engage more confidently with customers and demonstrate your passion for customer service during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound calls, being articulate and clear in your speech will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your attention to detail by preparing questions about the role and the company. This not only demonstrates your interest but also allows you to clarify any uncertainties you may have, which is a key aspect of effective customer service.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Since the role requires working various shifts, emphasizing your willingness to adapt to different schedules can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in telephony or call center roles. Use specific examples that demonstrate your communication skills and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in this role and how your proactive approach can benefit the company.
Highlight Relevant Skills: In your application, emphasize skills such as effective communication, interpersonal abilities, and your capacity to follow instructions precisely. These are crucial for the Customer Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is key in this role.
How to prepare for a job interview at Staffline Recruitment (NI) Ltd.
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Strong Communication Skills
Since this role involves handling inbound calls, practice clear and concise communication. Be prepared to discuss how you would handle various customer scenarios and provide solutions effectively.
✨Highlight Attention to Detail
Emphasize your ability to follow instructions precisely. You might be asked about a time when attention to detail made a difference in your work, so have a relevant example ready.
✨Prepare for Hybrid Working Questions
As the role may transition to a hybrid model, be ready to discuss your experience with remote work and how you manage your time and productivity in such environments.
