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For Companies At a Glance
- Tasks: Be the go-to person for IT issues, providing support and solutions both remotely and onsite.
- Company: Join a top-tier law firm known for its excellence in professional services.
- Benefits: Enjoy the flexibility of working from home while gaining valuable experience.
- Why this job: This role offers hands-on experience in a dynamic environment with opportunities to grow your IT skills.
- Qualifications: 1+ year in IT support, familiarity with Windows 10, Office 365, and strong troubleshooting skills required.
- Other info: ITIL certification is a plus; great communication skills are essential.
The predicted salary is between 28800 - 48000 £ per year.
Staffline Recruitment Ireland are delighted to be partnering with our client, one of the world's leading law firms, in their search for an experienced IT Analyst. As the IT Analyst, you will be the first point of contact for IT incidents, requests, and inquiries and responsible for providing both remote and onsite support to ensure the smooth operation of the IT services. Key Responsibilities: Serve as the first point of contact for all IT incidents/requests through ServiceNow, phone, email, the IT portal, and onsite. Troubleshoot and resolve hardware and software issues, documenting all actions and outcomes within ServiceNow tickets. Provide timely and effective solutions to users, escalating complex issues where necessary. Maintain up-to-date knowledge of ongoing problems, workarounds, and IT solutions. Monitor and manage ServiceNow ticket queues, ensuring customers receive regular updates (at least every 24 hours). Collaborate effectively with colleagues and IT contacts, sharing knowledge and best practices. Assist with ad-hoc IT support and project work as required. Qualifications & Skills: At least 1 year of experience working in a large professional services environment Technical expertise in supporting production environments, including hardware, software, networking, and infrastructure. Proficient with Windows 10, Microsoft Office 365, M365, SharePoint, MS Teams, and related software. Experience with Azure/Hybrid environments and BOYD support. Strong troubleshooting skills for IT issues, including remote support. ITIL Foundation certification preferred, or at least familiarity with ITIL best practices. Experience handling Major Incident escalations and collaborating with support teams. Must have excellent communication skills, ability to work on own initiative and solution focused. Please contact Ellen at Staffline for more details. Skills: IT Support Ticketing IT Infrastructure Azure Windows 10 Benefits: Work From Home
IT Analyst employer: Staffline Recruitment Ltd.
Contact Detail:
Staffline Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst
✨Tip Number 1
Familiarize yourself with ServiceNow, as it's a key tool for the role. Understanding how to navigate and manage tickets effectively will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 10 and Microsoft Office 365. Be prepared to discuss specific examples of issues you've resolved in the past.
✨Tip Number 3
Highlight any experience you have with Azure or hybrid environments. This knowledge is crucial for the role and can set you apart from other candidates.
✨Tip Number 4
Demonstrate your communication skills by preparing to explain complex IT concepts in simple terms. This will show your ability to provide effective support to users.
We think you need these skills to ace IT Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Analyst position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in IT support, particularly in a professional services environment. Mention specific tools and technologies you are proficient with, such as Windows 10, Microsoft Office 365, and Azure.
Showcase Troubleshooting Skills: Provide examples of how you've successfully resolved IT issues in the past. Highlight your troubleshooting skills and any experience you have with ticketing systems like ServiceNow.
Communicate Effectively: Since excellent communication skills are essential for this role, ensure that your application is clear and concise. Use professional language and structure your documents well to make a strong impression.
How to prepare for a job interview at Staffline Recruitment Ltd.
✨Know Your Tools
Familiarize yourself with ServiceNow and other tools mentioned in the job description. Being able to discuss your experience with ticketing systems and how you've used them to manage IT incidents will show that you're prepared for the role.
✨Demonstrate Troubleshooting Skills
Prepare to discuss specific examples of hardware and software issues you've resolved in the past. Highlight your troubleshooting process and how you documented your actions, as this aligns with the responsibilities of the IT Analyst position.
✨Communication is Key
Since excellent communication skills are crucial for this role, practice explaining technical concepts in simple terms. Be ready to showcase how you've effectively communicated with users and collaborated with colleagues in previous roles.
✨Showcase Your ITIL Knowledge
If you have an ITIL Foundation certification or familiarity with ITIL best practices, be sure to mention it. Discuss how these practices have influenced your approach to IT support and incident management.
