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- Tasks: Be the go-to person for operational activities, ensuring smooth service 24/7.
- Company: Join Mitie, a leading organisation dedicated to delivering exceptional services.
- Benefits: Enjoy a competitive hourly rate, flexible shifts, and career development opportunities.
- Why this job: Perfect for those who thrive in fast-paced environments and love problem-solving.
- Qualifications: Strong communication skills and a proactive attitude are essential; training provided.
- Other info: Full-time, permanent role with a 4 on, 4 off shift pattern.
Job Title: Control Room Operator Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY Hourly Rate: £12.60 p/h (uplift for night shifts will apply) Shift Pattern: 4 on, 4 off, 12 hour shifts, 6am-6pm and 6pm-6am Contract Type: Full time, permanent About the Role We are looking for a highly proactive and reliable Control Room Operator to join our team. Working in a fast-paced environment, you\’ll be the first point of contact for a range of operational activities, playing a key role in ensuring the smooth running of our services 24/7. Key Responsibilities Respond promptly and professionally to incoming telephone calls and emails from clients, field staff, and internal departments. Schedule and allocate tasks, ensuring appropriate coverage and compliance with operational requirements. Monitor and manage systems to track performance and workforce activity. Escalate any service issues or incidents in line with procedures. Maintain accurate records and logs of all communications and activities. Proactively identify and resolve issues before they escalate. Collaborate with colleagues and departments to ensure continuity of service. What We\’re Looking For Excellent communication skills (verbal and written). Strong organisational skills and attention to detail. Confident using IT systems including email, scheduling software, and internal databases. Ability to work under pressure and manage competing priorities. A proactive, can-do attitude with a problem-solving mindset. Previous experience in a control room, helpdesk, or scheduling environment is desirable but not essential – full training will be provided. Essential Applicants must have a 5-year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Benefits Competitive hourly rate 4 on 4 off shift pattern offering work-life balance Full training and ongoing support Opportunities for career development within a growing organisation Access to employee benefits scheme Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months. Skills: Customer Service IT Literate 5 year UK working history41bf1e1f-b16b-4260-a40a-17c77a06fd15
Control Room Operator employer: Staffline Recruitment Ltd.
Contact Detail:
Staffline Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Familiarise yourself with the specific systems and software mentioned in the job description. Being confident in using scheduling software and internal databases will give you an edge during the interview.
✨Tip Number 2
Prepare examples of how you've handled high-pressure situations in the past. The role requires managing competing priorities, so showcasing your problem-solving skills will be crucial.
✨Tip Number 3
Research Mitie and their operational practices. Understanding their values and how they operate can help you align your answers with what they are looking for in a Control Room Operator.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Control Room Operator role. Emphasise your communication skills, organisational abilities, and any previous experience in similar environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and problem-solving mindset. Mention specific examples of how you've successfully managed tasks under pressure or resolved issues in past roles.
Highlight IT Proficiency: Since the role requires confidence in using IT systems, be sure to mention any relevant software or tools you are familiar with. This could include scheduling software or internal databases, as well as your general IT literacy.
Prepare for Background Checks: As the position requires a 5-year checkable history and passing a PSNI check, ensure you have all necessary documentation ready. Be prepared to discuss your work history and any gaps during the application process.
How to prepare for a job interview at Staffline Recruitment Ltd.
✨Showcase Your Communication Skills
As a Control Room Operator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you need to respond to a client or colleague, so practice clear and concise communication.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Bring examples of how you've managed tasks or schedules in previous roles. Discuss any tools or methods you use to stay organised, as this will show your potential employer that you can handle the demands of the job.
✨Demonstrate Problem-Solving Abilities
A proactive, can-do attitude is essential for this position. Prepare to discuss past experiences where you've identified and resolved issues before they escalated. This will illustrate your ability to think on your feet and maintain service continuity.
✨Familiarise Yourself with Relevant IT Systems
Since the role involves using various IT systems, it’s beneficial to familiarise yourself with common scheduling software and internal databases. If you have experience with similar tools, mention them during the interview to show your readiness to adapt quickly.
