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- Tasks: Provide essential admin support and manage patient information in a dynamic healthcare environment.
- Company: Join a dedicated team at Ulster Hospital, making a difference in patient care.
- Benefits: Earn £12.31 per hour with 37.5 hours per week and gain valuable experience.
- Why this job: Be the first point of contact for patients and enhance your communication skills.
- Qualifications: 4 GCSEs including English or equivalent, plus admin experience required.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 12 - 16 £ per hour.
Location: Ulster Hospital
Pay: £12.31 per hour
Hours: 37.5 hours per week
Job Summary
Administrative & Clerical Officers provide an administrative service and support across a variety of settings within the Trust. The post holder will work as an integral member of a team and will be expected to respond to queries, manage their own workload, meet deadlines, and problem-solve using their own initiative. The role may involve acting as a first point of contact for patients. The post holder must communicate with clarity and empathy, taking into account individual patient needs at all times. Team working is essential. The post holder will liaise closely with colleagues within their own team, across the Patient Administration Services Department, and with other departments including clinical staff and GP practices, helping to promote a patient-focused, cohesive, responsive, and adaptable service. The post holder will be responsible for a wide range of administrative tasks to support the effective and efficient provision of services within their department.
Duties
- Input and extract patient information onto relevant electronic information systems (e.g. Epic, PAS, Patient Centre) to support an effective and efficient service.
- Select patients from lists in clinical priority and chronological order and offer appointment or admission dates.
- Demonstrate a working knowledge and understanding of targets and the Integrated Elective Access Protocols (IEAP), adhering to policy at all times.
- Scan and upload documents onto electronic systems.
- Undertake word processing, produce reports, and work across computer systems.
- Support Team Leads with patient information checks to assist audits.
- Action work queues to ensure patient data accuracy within Epic.
- Assist with the training and induction of new staff within the area of responsibility.
- Maintain electronic and manual filing systems.
- Provide reception cover as required.
- Deal with general enquiries and provide advice requiring immediate action within defined guidelines, protocols, and policies.
- Prioritise own workload, maintain diaries, make appointments, and receive and process incoming mail and emails accurately and in a timely manner in line with agreed procedures.
- Develop and maintain effective communication with clinical, nursing, and administrative staff across multiple teams and directorates.
- Supervise staff and allocate work as appropriate.
- Provide assistance to other team members as required.
Essential Criteria
Candidates must meet one of the following:
- 4 GCSEs Grades A-C, including English Language (or equivalent qualification), plus 1 year's administrative/clerical experience
- OR NVQ Level 2 in Administration (or equivalent qualification) plus 1 year's administrative/clerical experience
- OR 2 years' administrative/clerical experience
Additional essential requirements:
- 1 year's word processing experience
- Experience using Microsoft packages including Word, Excel, and Outlook
Desirable Criteria
- Experience of using computerised databases
Ready to Apply? If this sounds like the opportunity for you, we would love to hear from you. Please upload your CV via the link provided or contact Kelly Cunningham at:
Applicants must meet the essential criteria to be shortlisted. Please note: Successful candidates may be required to apply for an Access NI Certificate through Staffline, even if they already hold one. Costs range from £16-£32 depending on clearance level.
Skills: admin support GCSE's excel word outlook
Band 3 Administrator in Belfast employer: Staffline Recruitment Ltd.
Contact Detail:
Staffline Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Ulster Hospital on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to admin roles. Think about how you’d handle patient queries or manage your workload. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the electronic systems mentioned in the job description, like Epic and PAS. If you can demonstrate your knowledge during the interview, we’ll be impressed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Band 3 Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Band 3 Administrator role. Highlight your administrative experience, especially any work with patient information systems or team collaboration.
Showcase Your Communication Skills: Since this role involves interacting with patients and colleagues, emphasise your ability to communicate clearly and empathetically. Use examples from your past experiences where you’ve successfully handled queries or provided support.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. Mention any relevant software you’ve used, like Microsoft Word or Excel, and how you’ve contributed to a team environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Staffline Recruitment Ltd.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Band 3 Administrator role. Familiarise yourself with the key responsibilities, such as managing patient information and liaising with clinical staff. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with patients and colleagues, be prepared to demonstrate your ability to communicate clearly and empathetically. Think of examples from your past experience where you've successfully handled queries or provided support, and be ready to share those during the interview.
✨Highlight Your Teamwork Experience
Teamwork is essential for this position, so come armed with examples of how you've worked effectively within a team. Discuss any challenges you faced and how you contributed to achieving team goals. This will show that you can collaborate well with others in a busy environment.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and ability to manage your workload. Think about scenarios where you've had to prioritise tasks or deal with tight deadlines. Practising these responses will help you feel more at ease during the interview.
