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- Tasks: Coordinate and schedule engineer workloads while ensuring top-notch customer service.
- Company: Join a leading fire and security company with a focus on teamwork.
- Benefits: Gain valuable experience in a supportive environment with career advancement opportunities.
- Why this job: Be part of a dynamic team that makes a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Must pass a PSNI check; previous applicants for the same role are not eligible.
The predicted salary is between 25000 - 30000 £ per year.
Communicating with Fire and Security Engineers / Regional Service Managers.
Overseeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS.
Following management instructions.
Communicating with Multiple Helpdesks to ensure we are delivering customer service & resolving any customer queries.
Data Inputting.
Working as part of a large team.
Processing and maintaining customer records.
Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required.
A minimum of one year's customer service experience in a customer-facing role is required.
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
Helpdesk Planner employer: Staffline Recruitment Ireland
Contact Detail:
Staffline Recruitment Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Planner
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. A friendly chat can give us insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and scheduling. We should also think of examples from our past experiences that showcase our skills in these areas.
✨Tip Number 3
Showcase our organisational skills during the interview. Bring up how we’ve successfully managed workloads or schedules in the past, especially if it involved multiple teams or tight deadlines.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Helpdesk Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the Helpdesk Planner role. We want to see how your background fits with what we do!
Show Off Your Communication Skills: Since you'll be liaising with engineers and managers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect this skill.
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, ensure all information is accurate and complete, especially regarding your work history and qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Staffline Recruitment Ireland
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Planner inside out. Familiarise yourself with scheduling tools like Cash and IFS, and be ready to discuss how you would manage engineer workloads effectively.
✨Communication is Key
Since you'll be liaising with Fire and Security Engineers and Regional Service Managers, practice clear and concise communication. Prepare examples of how you've successfully resolved customer queries in the past.
✨Data Matters
Attention to detail is crucial for this role. Brush up on your data inputting skills and be prepared to talk about how you ensure accuracy when logging call outs and maintaining customer records.
✨Team Player Vibes
This position involves working as part of a large team, so highlight your teamwork experience. Think of specific instances where you collaborated effectively to achieve a common goal.