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- Tasks: Lead CRM improvements and manage system performance while supporting users.
- Company: Join a dynamic team at Staffline Recruitment in Belfast.
- Benefits: Enjoy 29 days annual leave, private healthcare, and a pension from day one.
- Why this job: Make a real impact by enhancing CRM systems and collaborating with senior stakeholders.
- Qualifications: 1+ years in business systems analysis or IT projects; strong analytical and communication skills.
- Other info: Fast-paced environment with excellent career development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
- 29 days annual leave including public holidays
- Rising to 36 days annual leave after successful probation
- Pension from day one
- Private healthcare from day one
- Life assurance cover from day one
- Opportunity to lead CRM improvements and system enhancement projects
- Exposure to senior stakeholders across Ireland
- Fast-paced, collaborative working environment
- Long-term career development within an established business
Staffline Recruitment Ireland is seeking a CRM Manager to join its Belfast-based IT team. This is an excellent opportunity for an experienced systems professional to take ownership of Staffline's CRM platform and associated applications, supporting the ongoing development of Stellar and wider business improvement plans. The successful candidate will play a key role in maintaining system performance, improving data quality, delivering projects, supporting users and driving continuous improvement.
As CRM Manager, you will act as the main point of contact for the CRM system, overseeing day-to-day performance, troubleshooting issues, delivering enhancements and liaising with the CRM provider. You will also work closely with senior stakeholders across the business to ensure the system supports operations effectively and provides valuable reporting and insight. This role is ideal for someone with experience in CRM support, business systems analysis, IT projects, stakeholder engagement, reporting and process improvement.
Key Responsibilities
- Act as the main point of contact for the CRM application and associated systems
- Manage and maintain the CRM database, ensuring data accuracy, reliability and usability
- Troubleshoot system issues and support users across the business
- Identify, manage and implement CRM enhancements and upgrades
- Lead and support CRM-related projects from planning through to delivery
- Develop insightful reports and management information for the Executive team
- Work closely with the CRM provider and development team to improve system functionality
- Support process improvement across the business through effective use of CRM tools
- Deliver training to staff and create guidance or support materials where required
- Build strong relationships with internal stakeholders across Northern Ireland and the Republic of Ireland
- Monitor system performance and support continuous improvement initiatives
Requirements
- At least 1 year's experience in business systems analysis, IT projects, or implementing IT solutions with internal customers
- Strong analytical skills with a willingness to learn and develop
- Excellent interpersonal and communication skills
- Strong attention to detail and a proactive approach
- Awareness of incident and problem management processes
- Strong written and verbal communication skills
- Good working knowledge of Microsoft Office, including Excel
- Full clean driving licence, with flexibility for occasional travel across Northern Ireland and the Republic of Ireland
Desirable Experience
- CRM application support
- Project administration
- Delivering staff training
- Change management and process improvement
- Presenting to stakeholders and senior teams
Apply Now: To apply, please submit your CV using the link below. Closing date for applications is 01/04/2026.
CRM Manager - Belfast employer: Staffline Recruitment Ireland
Contact Detail:
Staffline Recruitment Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager - Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even grab a coffee with someone in the industry. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM systems. Show us you know what makes Staffline tick, and be ready to discuss how you can enhance their CRM platform.
✨Tip Number 3
Practice your pitch! Be clear about your experience in CRM support and project management. We want to hear how you've tackled challenges and improved processes in past roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show us you're genuinely interested in the role. Plus, it’s a great chance to reiterate your enthusiasm!
We think you need these skills to ace CRM Manager - Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with CRM systems, project management, and stakeholder engagement. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved in your previous roles. Use numbers and examples to demonstrate how you've improved system performance or data quality. We love a good success story!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how you can contribute to our team. Keep it engaging and relevant to the job description – we want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Staffline Recruitment Ireland
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems relevant to the role. Brush up on your knowledge of CRM functionalities, data management, and reporting tools. This will not only help you answer technical questions but also show your genuine interest in the position.
✨Prepare for Stakeholder Engagement
Since this role involves liaising with senior stakeholders, think about how you can demonstrate your communication skills. Prepare examples of past experiences where you successfully engaged with stakeholders or led projects. This will highlight your ability to build relationships and drive improvements.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles, particularly related to CRM systems. Think about how you identified issues, implemented solutions, and improved processes. This will illustrate your analytical skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current CRM challenges the company faces or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.