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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service delivery.
- Company: Join a well-established organisation with a strong presence across multiple locations.
- Benefits: Enjoy free parking, bonuses, pension scheme, and ongoing training.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic office environment with opportunities for professional growth.
The predicted salary is between 24000 - 28000 £ per year.
Location: Bangor, Onsite
Salary: £26,000 per annum + benefits
Contract: Full-time, permanent
The Role
We are recruiting a proactive and customer-focused Customer Service Representative to join a well-established organisation with a strong operational footprint across multiple locations. This role plays a key part in supporting valued clients, managing day-to-day service activity, and ensuring a consistently high standard of customer experience.
You will be working in a fast-paced office environment, acting as a central point of contact for assigned accounts while coordinating closely with internal teams to ensure smooth service delivery.
Key Responsibilities
- Serve as the main point of contact for allocated customer accounts
- Handle incoming queries and issues professionally, ensuring timely resolution
- Liaise with internal teams to coordinate service activity and meet agreed timelines
- Maintain accurate records by updating customer and operational information across internal systems
- Monitor account activity and highlight opportunities to improve service levels
- Work collaboratively with colleagues to enhance processes and customer satisfaction
Essential Criteria
- Proven experience delivering excellent customer service
- Strong organisational skills with the ability to manage multiple priorities
- Confident communicator with excellent written and verbal skills
- Comfortable working under pressure in a busy office environment
- Strong IT capability and experience working across multiple systems
- Minimum 1 year's experience in a customer service-focused role
- Background in a high-volume operational or coordination-based environment
- Excellent problem-solving and decision-making skills
- High level of accuracy and attention to detail when handling data
- Adaptable, eager to learn, and comfortable in a dynamic setting
Benefits
- Free on-site parking
- Bonus scheme
- Pension scheme
- Ongoing in-house training and development
- Continuous professional development opportunities
- Private healthcare
- Annual wellbeing allowance
Applicants must have full rights to work unrestricted in the United Kingdom.
Please contact Ellen at Staffline Recruitment for more details.
Customer Service Representative in Bangor employer: Staffline Recruitment Ireland
Contact Detail:
Staffline Recruitment Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bangor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how we would handle difficult customers or resolve issues quickly. This will prepare us for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company culture. It shows that we’re engaged and keen to learn more about how we can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Service Representative in Bangor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've handled queries or improved service levels in previous roles to grab our attention.
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Staffline Recruitment Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you successfully resolved customer issues or improved service levels. This will show that you understand the role and can bring valuable insights.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple priorities in a fast-paced environment. Think of specific instances where your organisational skills made a difference, especially in coordinating with internal teams or handling high volumes of queries.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You might be asked to explain complex information simply, so being articulate and confident will help you stand out as a strong candidate for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Think about common customer service challenges and how you would approach them. Highlight your decision-making process and how you ensure a high level of accuracy when handling data.
