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For Companies At a Glance
- Tasks: Deliver exceptional customer service through calls, emails, and chats.
- Company: Join Staffline, the UK's leading workforce solutions provider.
- Benefits: Earn £25,000 - £26,000, enjoy free parking, and receive full training.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
- Other info: Full-time role with opportunities for career progression.
The predicted salary is between 25000 - 26000 £ per year.
We are seeking a friendly, proactive, and customer-focused Customer Service Executive to join our client's growing team based in Castleford. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels. The rate of pay is £25000 - £26000 per annum. This is a full-time role working fixed shifts and the hours of work are: 8:30am to 5pm.
Your Time at Work
- Making daily calls in accordance with the call diary to generate repeat orders.
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Growing and developing new and lapsed accounts.
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations.
Our Perfect Worker What We're Looking For:
- Previous experience in a customer service or contact centre environment.
- An interest in progressing to a management position.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a calm, patient manner.
- Competent IT skills, including MS Office and CRM systems.
- Ability to multitask, prioritise workload, and work independently.
- A positive attitude and willingness to learn.
Key Information and Benefits
- Earn £25000 - £26000 per annum.
- Full-time.
- Free car parking on site.
- Uniform provided.
- Full training provided.
Customer Service Executive in Castleford employer: Staffline Operations
Contact Detail:
Staffline Operations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Castleford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking about team dynamics or growth opportunities shows that you’re keen to engage and grow within the company.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Customer Service Executive in Castleford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled calls, emails, or chats and how you’ve resolved issues. Use specific examples to show us your proactive and friendly approach!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your interest in progressing to a management position and how your skills align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – first impressions matter!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Let’s get started on this journey together!
How to prepare for a job interview at Staffline Operations
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes for great customer interactions and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role, but that you genuinely care about providing excellent service.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will not only help you answer better but also showcase your ability to understand customer needs, which is crucial for a Customer Service Executive.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you’ve successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your calm and patient manner when dealing with challenges, which is exactly what they’re looking for.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining accurate records using CRM systems, it’s a good idea to brush up on any relevant software you’ve used before. If you have experience with specific systems, mention them during the interview. This shows you’re ready to hit the ground running!
