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- Tasks: Be the first point of contact for customer queries and manage service delivery.
- Company: Join Staffline, a leading provider of flexible workforce solutions.
- Benefits: Earn £12.21 per hour with full-time hours and temp-to-perm opportunities.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Strong attention to detail, good communication skills, and a passion for customer service.
- Other info: Enjoy onsite support, free parking, and great public transport links.
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Location: Wellingborough
Rate of Pay: £12.21 per hour
Type of Job: Temporary
Great opportunity to work as a Customer Service Administrative Assistant for our client's key partner for a global third-party logistics provider. Staffline is recruiting for Customer Service Administrative Assistant in Wellingborough. This is a full-time role working any 5 out of 7 days. The hours of work are: 8am to 4pm.
Your Time at Work:
- Act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI's.
- Log information on calls received and maintain detailed and accurate records.
- Investigate all queries received and respond within agreed SLA's.
- Liaise with internal departments to ensure that all issues impacting on service are communicated in a timely fashion.
- Respond to all driver queries around service delivery.
- Process orders where required, ensuring a high level of attention to detail is maintained.
- Management and escalation of complaints.
- Audit helpdesk systems to ensure accuracy of data is maintained.
- Ensure full audit compliance to CMI guidelines within the Customer Service function.
Our Perfect Worker:
- Strong attention to detail and accuracy.
- Reliable, punctual, and able to work well in a team and follow instructions.
- Good listening skills and able to identify and react to how customers are feeling in a positive manner.
- Good problem-solving skills.
- Able to manage your time wisely to meet call handle time and work to targets.
- Able to multi-task and use various systems whilst engaging with customers over the phone.
- A natural passion for delivering exceptional customer service and able to build rapport quickly with customers.
- Looking to progress within the customer service department and wider.
- Excellent communication skills and a technical aptitude to learn new systems, products/services and retain information.
Key Information and Benefits:
- Earn £12.21 per hour.
- Full time Temp to perm opportunity.
- OnSite support from Staffline.
- Canteen on site.
- Free car parking on site.
- Good links to public transport.
Job Ref: 1XPOWB
About Staffline: Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
Customer Service Administrative Assistant in Wellingborough employer: Staffline Group
Contact Detail:
Staffline Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrative Assistant in Wellingborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal recommendation can go a long way in landing that Customer Service Administrative Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description and be ready to share examples of your problem-solving abilities and customer service experience. We want you to shine!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can boost your confidence and make a great first impression. Remember, you’re aiming to show them you’re the perfect fit for their team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Customer Service Administrative Assistant position!
We think you need these skills to ace Customer Service Administrative Assistant in Wellingborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrative Assistant role. Highlight your attention to detail, problem-solving skills, and any relevant experience that shows you can handle customer queries effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to the team. Keep it concise but engaging, and don’t forget to mention why you want to work with us at StudySmarter.
Showcase Your Skills: In your application, make sure to showcase your communication skills and technical aptitude. Mention any systems you've used before and how quickly you can learn new ones. We love candidates who can multi-task and keep a positive attitude!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed by our team. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Staffline Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrative Assistant. Familiarise yourself with the key tasks mentioned in the job description, like handling queries and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or managing complaints. This will highlight your ability to build rapport and handle customer interactions smoothly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems or handled difficult situations. Think about times when you had to investigate queries or manage complaints, and explain your thought process. This will showcase your critical thinking skills and your focus on delivering exceptional customer service.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or growth opportunities within the customer service department. This not only shows your enthusiasm but also helps you assess if the role is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
