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- Tasks: Join our team as a Part-Time Receptionist, managing patient records and providing excellent service.
- Company: Be part of a leading public sector organisation in Dundonald, Belfast.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for training and development.
- Why this job: Make a real impact in healthcare while gaining valuable experience in a supportive environment.
- Qualifications: Must have Microsoft Office skills, effective communication, and relevant qualifications or experience.
- Other info: Shift work includes days, evenings, weekends, and bank holidays.
My client, a leading public sector organisation based in Dundonald, is currently seeking a Full-Time Receptionist.
Hours: 30 hrs per week (Shift work including days, evenings, nights, weekends, and Bank Holidays)
Pay: £ per hour, including unsocial rates of pay.
KEY DUTIES / RESPONSIBILITIES
- Maintaining and updating the Hospitals computerised system eEMS, including patient registration and linking with PAS and the Health & Care index, ensuring accurate records.
- Organising and prioritising workload, dealing with interruptions, and managing shift cover in absence of line manager.
- Monitoring patient arrivals, prioritising urgent cases, and following protocols for hazardous exposures.
- Validating and verifying patient records, photocopying, and mailing to GPs and health visitors.
- Scanning patient records, resolving issues, and managing reports for under 4's and child protection concerns.
- Booking, re-booking, and cancelling appointments, updating relevant documentation.
- Handling calls from the Phone First Contact Centre and passing to medical staff.
- Managing mail and email correspondence.
- Maintaining electronic and manual filing systems, ensuring confidentiality and compliance with legislation.
- Responding to enquiries from the public, GPs, hospitals, and staff, providing high-quality patient service.
- Assisting patients, including organising transport, and managing relatives and queries in a sensitive manner.
- Ensuring prompt documentation dispatch, processing referrals, and preparing notes for clinics and audits.
- Completing patient admission details and providing training to staff.
- Monitoring eEMS performance, reporting issues, and ensuring system links are established.
- Using Microsoft Office applications and reporting IT faults.
- Maintaining stock levels and participating in appraisal and training processes.
- Handling personal data requests under GDPR, and managing medical records and travel expenses.
- Participating in Major Incident Plan and reviewing departmental procedures.
Essential criteria include: experience with Microsoft Office, team working, effective communication, and relevant educational qualifications or experience.
Part-Time Receptionist, Dundonald employer: Staffline Group PLC
Contact Detail:
Staffline Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Receptionist, Dundonald
✨Tip Number 1
Familiarise yourself with the specific duties listed in the job description. Understanding the key responsibilities, such as managing patient records and handling enquiries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in a similar role or environment. If you've worked in healthcare or customer service before, be ready to discuss how those experiences have prepared you for this position.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially if you have experience with eEMS or similar systems. Being able to confidently navigate these tools will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle stressful situations and interruptions, as this role requires effective prioritisation and multitasking. Think of examples from your past where you've successfully managed competing demands.
We think you need these skills to ace Part-Time Receptionist, Dundonald
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key duties and responsibilities of the Part-Time Receptionist position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with Microsoft Office, team working, and effective communication. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples from your past experiences that showcase your ability to handle the responsibilities listed in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Staffline Group PLC
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Part-Time Receptionist. Familiarise yourself with tasks like managing patient records, handling calls, and maintaining filing systems. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a receptionist, effective communication is key. Prepare examples of how you've successfully handled enquiries or resolved issues in previous roles. This will highlight your ability to provide high-quality service to patients and staff alike.
✨Demonstrate Teamwork
This position requires working closely with others, so be ready to discuss your experience in team settings. Share specific instances where you collaborated with colleagues to achieve a common goal, especially in a busy environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as prioritising urgent cases or dealing with difficult patients. Think through potential scenarios in advance and outline your approach to ensure you can respond effectively during the interview.