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For Companies At a Glance
- Tasks: Assist visitors with enquiries, provide information, and support retail sales.
- Company: Join a dynamic tourism team in an award-winning Visitor Information Centre.
- Benefits: Flexible shifts, competitive pay, and the chance to meet diverse people.
- Why this job: Be the face of tourism and make a difference in visitor experiences.
- Qualifications: 5 GCSEs or NVQ Level 2 plus customer service experience required.
- Other info: Great opportunity for career growth in a vibrant environment.
The predicted salary is between 11 - 14 £ per hour.
The Role:
As a member of the Tourism Development Team the post holder will be required to:
- Be at the forefront of customer services within the Visitor Information Centre dealing with members of the public enquiries including the provision of literature, adding and editing digital content, information and advice, bookings, ticketing, guidance and retail sales.
- Strive to maintain the high quality standards established within the award winning centre, being a vital team player in visitor servicing to both visitors and locals.
- Represent the council as required outside the city at trade fairs, exhibitions, meetings, seminars and conferences.
Hours of work: 18hrs per week - various shifts available to cover Monday to Saturday (rota cover to be agreed).
Requirements:
- 5 GCSEs at grades A-C or equivalent AND 3 years' customer service experience ideally in a visitor facing/hospitality role OR NVQ Level 2 or higher in relevant field AND one year customer service experience ideally in a visitor facing/hospitality role.
Rate of Pay: £ p/hr
Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.
Visitor Information Centre Assistant - casual in Lisburn employer: Staffline Group PLC
Contact Detail:
Staffline Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Information Centre Assistant - casual in Lisburn
✨Tip Number 1
Get to know the company! Research the Visitor Information Centre and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with the public, think of scenarios where you can demonstrate your ability to handle enquiries and provide excellent service. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Attend local events or trade fairs where the Visitor Information Centre might be present. This gives you a chance to meet potential colleagues and show off your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs that suit you. Plus, it shows you're proactive and serious about landing that position. Don't miss out!
We think you need these skills to ace Visitor Information Centre Assistant - casual in Lisburn
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've dealt with enquiries and provided support in previous roles, especially in visitor-facing or hospitality settings.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Staffline Group PLC
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Think of specific examples where you’ve gone above and beyond for a customer, especially in a visitor-facing role. This will show that you understand the importance of excellent service in a Visitor Information Centre.
✨Familiarise Yourself with the Centre
Do some research on the Visitor Information Centre and its offerings. Knowing about the literature, digital content, and services they provide will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or managing multiple tasks. Practise your responses so you can articulate your thoughts clearly during the interview. This will help you come across as calm and collected.
✨Show Your Team Spirit
Since teamwork is key in this role, be ready to discuss how you’ve worked effectively in a team before. Share examples that highlight your ability to collaborate and support your colleagues, which is crucial for maintaining high standards in visitor servicing.
