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For Companies At a Glance
- Tasks: Be the friendly face of our organisation, greeting visitors and handling calls.
- Company: Join a large public sector organisation making a difference in Limavady.
- Benefits: Enjoy a stable 37-hour work week with Monday to Friday hours.
- Why this job: Perfect for those who love helping others and want to enhance their customer service skills.
- Qualifications: GCSEs in English and experience in a busy reception environment are essential.
- Other info: Opportunity to improve front line systems and procedures while working in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Job description
Staffline Recruitment are currently working in partnership with Causeway Coast and Glens Council recruiting for Customer Service Administrators ( Receptionists ) based at their Limavady Council Offices.
Full Job Description available on request.
Essential Criteria:
AND
OR
PLUS
One year\’s experience in the use of Microsoft Office applications to include: Word, Excel and Outlook.
Customer Services Administrator (Receptionist) employer: Staffline Group PLC
Contact Detail:
Staffline Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator (Receptionist)
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Services Administrator. Understanding the role's requirements, such as handling calls and managing visitor queries, will help you demonstrate your relevant experience during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Research the organisation and its values. Showing that you understand their mission and how you can contribute positively will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Services Administrator (Receptionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise your ability to handle a busy switchboard, manage enquiries, and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in a busy reception environment and how it aligns with the duties of the Customer Services Administrator role.
Provide Specific Examples: In your application, include personal examples that demonstrate your skills in handling calls, dealing with the public, and managing confidential information. This will help showcase your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Staffline Group PLC
✨Showcase Your Customer Service Skills
As a Customer Services Administrator, your ability to handle queries and complaints is crucial. Prepare specific examples from your past experience where you successfully resolved customer issues or improved service delivery.
✨Familiarise Yourself with the Organisation
Research the Council and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Communication Proficiency
Since you'll be the first point of contact, practice clear and professional communication. Be ready to discuss how you've effectively communicated with diverse groups in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a busy reception environment. Think of scenarios where you had to multitask or manage difficult situations, and explain how you handled them.
