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- Tasks: As a Customer Service Advisor, you'll handle customer queries and ensure smooth logistics operations.
- Company: Join a leading logistics company focused on delivering top-notch service and efficiency.
- Benefits: Enjoy a competitive salary up to £35K and a supportive team environment.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction in the logistics sector.
- Qualifications: Experience in transport, pallet networks, or customer service is essential; CRM knowledge is a plus.
- Other info: Adhere to compliance standards while building strong relationships with colleagues and customers.
The predicted salary is between 21000 - 35000 £ per year.
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Salary up to 35K, Depending on experience
In your role as Customer Service Advisor, you will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries.
- To be considered for the role, Pallet Network and Transport experience is essential
In your new role as a Customer Service Advisor:
- Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
- Operations Compliance & Customer Service for the pallet networks
- Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and helping to increase efficiency and service levels.
- Establish, develop, and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR, and Health & Safety policies to ensure the Company is fully compliant.
- Oversee booking of delivery times and follow up on timed deliveries, acting where necessary to ensure customers are notified of any potential service failures.
Applicants will have previous experience in transport, pallet network, warehousing, customer service, and technical knowledge of CRM systems.
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Customer Service-Logistics employer: Staffline Group PLC
Contact Detail:
Staffline Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service-Logistics
✨Tip Number 1
Familiarise yourself with the pallet network and transport industry. Understanding the key players, logistics processes, and common challenges will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Network with professionals in the logistics and customer service sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your CRM system knowledge. Since technical knowledge of CRM systems is essential for this role, consider taking a short course or tutorial to enhance your skills and demonstrate your commitment to learning.
✨Tip Number 4
Prepare for potential interview questions by thinking about specific examples from your past experiences that showcase your ability to handle customer queries and resolve complaints effectively. This will help you stand out during the interview process.
We think you need these skills to ace Customer Service-Logistics
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your experience in customer service, logistics, and any specific knowledge of pallet networks or transport.
Tailor Your CV: Make sure your CV reflects your relevant experience in customer service and logistics. Use keywords from the job description, such as 'pallet network', 'customer queries', and 'CRM systems' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex queries. Mention specific examples from your past experience that demonstrate your problem-solving skills and ability to maintain effective working relationships.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Staffline Group PLC
✨Know Your Logistics
Make sure you brush up on your knowledge of pallet networks and transport logistics. Be prepared to discuss your previous experience in these areas, as it’s essential for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've effectively handled customer queries in the past. Highlight your ability to manage complex issues and ensure customer satisfaction.
✨Familiarise Yourself with Compliance Standards
Understand the importance of HR, GDPR, and Health & Safety policies in a customer service context. Be ready to discuss how you’ve adhered to these standards in previous roles.
✨Show Team Spirit
Emphasise your ability to work collaboratively with colleagues. Share examples of how you’ve contributed to a 'one team approach' in achieving business objectives.
