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- Tasks: Schedule and oversee engineer workloads while ensuring top-notch customer service.
- Company: Join a dynamic team in the fire and security industry.
- Benefits: Competitive pay, Monday to Friday shifts, and a supportive work environment.
- Why this job: Be part of a crucial team that keeps customers safe and satisfied.
- Qualifications: Customer service experience and a checkable history are essential.
- Other info: Great opportunity for growth in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
Shift Pattern: Monday-Friday, 9am-5pm
Pay Rate: £ p/h
Job Description:
- Communicating with Fire and Security Engineers / Regional Service Managers
- Overseeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS
- Meeting Service Levels (SLAs)
- Following management instructions
- Communicating with Multiple Helpdesks to ensure we are delivering customer service & resolving any customer queries
- Data Inputting
- Working as part of a large team
- Processing and maintaining customer records
Essential:
- A minimum of one year's customer service experience in a customer-facing role is required.
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Helpdesk Planner in Craigavon employer: Staffline Group PLC
Contact Detail:
Staffline Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Planner in Craigavon
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and scheduling. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed workloads or resolved customer queries in the past. This will help us stand out as the ideal Helpdesk Planner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and updates there to help you along the way.
We think you need these skills to ace Helpdesk Planner in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the Helpdesk Planner role. We want to see how your background fits with what we do!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how you can help us meet those SLAs. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves liaising with engineers and managers, make sure your application reflects your strong communication skills. We love clear and concise writing, so keep it straightforward!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Staffline Group PLC
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Planner inside out. Familiarise yourself with scheduling tools like Cash and IFS, and brush up on your knowledge of SLAs. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be liaising with engineers and service managers, practice how you articulate your thoughts clearly. Prepare examples from your past experience where effective communication helped resolve issues or improve customer service. This will demonstrate your ability to work well within a team.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a scheduling conflict or a customer complaint. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills effectively.
✨Highlight Your Customer Service Experience
With a minimum of one year’s customer service experience required, be prepared to discuss specific instances where you excelled in a customer-facing role. Share stories that showcase your ability to maintain records, manage workloads, and deliver excellent service under pressure.
