Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor alarms, manage calls, and provide top-notch customer service on weekends.
- Company: Join a dynamic team focused on safety and security solutions.
- Benefits: Enjoy flexible working, virtual GP services, and a range of corporate perks.
- Why this job: Perfect for those seeking a fast-paced role with opportunities for growth and teamwork.
- Qualifications: Experience in call centres, proficiency in Microsoft Office, and strong interpersonal skills required.
- Other info: Flexible working requests welcomed from day one; must pass background checks.
Job Title: Control Room Operator
Shift Pattern: 12-hour shifts – 6am-6pm on Saturday and/or Sunday (weekends only)
Job Objectives:
- Responding to alarms promptly and accurately
- Providing customer service and demonstrating good knowledge of Microsoft applications
- Achieving Daily and Individual KPIs
- Reporting incidents related to alarms
Main Duties:
- Managing incoming and outgoing calls efficiently
- Testing client sites for alarm systems, e.g., Fire Alarm Testing
- Remaining calm during genuine incidents, documenting details, and notifying relevant personnel
- Logging all alarm-related details and preparing incident reports for clients
- Adhering to correct procedures and processes
- Collaborating as part of a team to meet operational expectations
- Acting as a Primary operator for key accounts such as NBS, FUJI, RR, SAINS, EE
- Conducting proactive monitoring (e.g., camera and audio checks) for specific clients
- Using intercoms and passwords to operate access control systems at certain sites
Person Specification:
- Previous experience in switchboard or call centre roles
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Excellent interpersonal skills and ability to work independently and in a team
- Ability to work in a fast-paced environment and manage workload to meet deadlines
- Willingness to learn, develop, and maintain high professionalism
- Must have a verifiable 5-year history
- Must pass PSNI checks and industry-standard screening (BS5979 and BS7858)
Flexible working requests will be considered from day one. Our benefits scheme includes virtual GP services, financial wellbeing support through Salary Finance, and a customizable benefits platform called Choices, offering options like dental insurance, dining cards, and technology discounts.
#J-18808-Ljbffr
Control Room Operator - Weekends employer: Staffline Group PLC
Contact Detail:
Staffline Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator - Weekends
✨Tip Number 1
Familiarise yourself with the specific alarm systems and protocols mentioned in the job description. Understanding how to respond to alarms and manage incidents will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially in Outlook and Excel. Being able to demonstrate your proficiency in these applications can set you apart, as they are crucial for logging details and preparing reports.
✨Tip Number 3
Prepare examples of how you've handled high-pressure situations in previous roles. The ability to remain calm and document incidents accurately is key, so having real-life scenarios ready to discuss will showcase your suitability.
✨Tip Number 4
Research the companies listed as key accounts, such as NBS and FUJI. Knowing their operations and how you can contribute to their success will demonstrate your commitment and interest in the role.
We think you need these skills to ace Control Room Operator - Weekends
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in switchboard or call centre roles. Emphasise your proficiency in Microsoft Office Suite and any previous customer service roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Control Room Operator position. Mention your ability to remain calm under pressure and your commitment to achieving KPIs, as these are crucial for the role.
Highlight Relevant Skills: Clearly outline your interpersonal skills and ability to work both independently and as part of a team. Provide examples of how you've managed workloads in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Staffline Group PLC
✨Showcase Your Customer Service Skills
As a Control Room Operator, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues, highlighting your interpersonal skills.
✨Familiarise Yourself with Microsoft Applications
Since proficiency in Microsoft Office Suite is essential for this role, brush up on your skills in Outlook, Word, Excel, and PowerPoint. Be ready to discuss how you've used these applications in previous roles, especially in managing data or reporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to remain calm under pressure. Think of situations where you had to respond to emergencies or manage multiple tasks simultaneously, and be prepared to explain your thought process and actions.
✨Understand the Importance of KPIs
The job involves achieving daily and individual KPIs, so it's crucial to understand what KPIs are relevant to the role. Research common KPIs in control room operations and be ready to discuss how you can contribute to meeting these targets.
