Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage alerts and calls, ensuring compliance and confidentiality while working in a supportive team.
- Company: Join a dynamic company focused on vehicle monitoring and client communication.
- Benefits: Enjoy 12-hour shifts, overtime options, online GP access, discounts, and free parking.
- Why this job: Be part of a friendly team, develop your skills, and make a real impact in a fast-paced environment.
- Qualifications: Excellent interpersonal skills, Microsoft Office knowledge, and a commitment to professionalism required.
- Other info: Full training provided; must pass a PSNI check and have a 5-year checkable history.
The predicted salary is between 24000 - 36000 £ per year.
What is in it for you?
- 12 hour shift 7am-7pm - 4 on 4 off
- A friendly and supportive team
- Overtime opportunities
- A great selection of benefits including access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Main Duties
- Managing alerts coming from high value vehicles and communicating them to owners.
- Managing incoming and outgoing telephone calls to clients.
- Utilise software to ensure the required compliance standards are met.
- Work as part of a team liaising with different clients nationally.
- Maintaining a high degree of confidentiality and professionalism when handling clients.
- Follow correct procedures for incident reporting and real time monitoring of vehicles.
- Work as part of a team, communicating effectively with team members, others in the business and clients.
- To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
- To undertake additional duties in line with management requests as required.
- Comply with ISO 27001 standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.
- Work on a number of systems unique to the contract (full training will be provided).
What we are looking for
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired experience
- Experience in working in a professional office environment, communicating with clients.
- Able to work with autonomy to ensure KPIs can be met.
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Control Room Operator - DAYS employer: Staffline Group PLC
Contact Detail:
Staffline Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator - DAYS
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description. Even if full training will be provided, having a basic understanding of how they work can give you an edge during the interview.
✨Tip Number 2
Highlight your interpersonal skills in conversations with our team. Since the role requires effective communication with clients and team members, demonstrating your ability to connect with others can set you apart.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to work under pressure and meet deadlines. This will help illustrate your capability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Research ISO 27001 standards and the importance of confidentiality in the workplace. Being knowledgeable about these topics will demonstrate your commitment to professionalism and compliance during the interview process.
We think you need these skills to ace Control Room Operator - DAYS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your interpersonal skills, ability to work in a fast-paced environment, and familiarity with Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description, such as managing alerts and communication with clients, to demonstrate your understanding of the position.
Highlight Relevant Experience: In your application, include any previous roles where you communicated with clients or worked in a professional office environment. This will show that you have the necessary experience to meet the KPIs set for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Staffline Group PLC
✨Showcase Your Interpersonal Skills
Since the role requires excellent interpersonal skills, be prepared to demonstrate how you've effectively communicated with clients or team members in past experiences. Share specific examples that highlight your ability to work well in a team and handle client interactions professionally.
✨Familiarise Yourself with Compliance Standards
Understanding compliance standards like ISO 27001 is crucial for this position. Research these standards beforehand and be ready to discuss how you would ensure compliance in your daily tasks. This shows your commitment to maintaining high professional standards.
✨Prepare for Fast-Paced Scenarios
The job involves working in a fast-paced environment, so think of examples from your previous roles where you successfully managed multiple tasks under pressure. Be ready to explain how you prioritised your workload and met deadlines while maintaining quality.
✨Demonstrate Your Willingness to Learn
The company values a willingness to learn and develop. During the interview, express your enthusiasm for acquiring new skills and knowledge, especially regarding the unique systems used in the role. Mention any relevant training or courses you've undertaken to show your proactive approach.
