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- Tasks: Assist customers with their banking needs through inbound calls and provide tailored support.
- Company: Join a leading financial services organisation with a focus on customer satisfaction.
- Benefits: Competitive pay, hybrid working model, and comprehensive training provided.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a positive attitude towards teamwork.
- Other info: Opportunity for career growth and potential for permanent position after 12 months.
The predicted salary is between 13 - 16 £ per hour.
Role: Customer Service Advisor, Telephony
Location: Belfast / Hybrid
Rate of Pay: £ per hour
Start Date: 23 February 2026
Our client, a leading financial services organisation, is seeking full-time, temporary Telephony Associates to join their organisation. This is an excellent opportunity for candidates who are passionate about delivering outstanding customer service, solving problems, and supporting customers via inbound calls.
Contract Duration: This role is initially approved for 12 months, with the possibility of extension based on operational needs and potential to become permanent.
Training: Successful candidates will undertake 6 weeks of classroom-based training starting 23 February 2026. Upon satisfactory completion and meeting performance expectations, the role will transition to a hybrid working model with 6 days per month in the office (Compulsory).
Key Responsibilities:
- Deal with inbound calls from customers, helping them deal with their everyday Banking needs and supporting them to become financially fitter.
- Process standard transactions to payments, application support and assist with potential fraud.
- Deliver world class customer experience, proactively seeking to always meet customers’ needs and financial goals.
- Coach and support customers with the various products and services available to them to ensure they can effectively manage and improve their financial well being.
- Deliver memorable customer connections and provide a personalised and positive experience every time.
Working Hours: 35 hours per week, Monday to Sunday between 8:00 am and 8:00 pm (including some bank holidays).
Working Pattern:
- Training: Full-time onsite, 9:00 am - 5:00 pm, Monday to Friday for up to 6 weeks.
- Post-training: Hybrid working with 6 days per month in the office and remote for the remaining days.
Key Skills Required:
- Excellent communication skills, both verbal and written.
- Good technology skills with the ability to operate computer programmes simultaneously.
- An awareness of customer demand and the impact of efficiency on the Business.
- A positive approach to the team setting, including a readiness to contribute to team meetings and morale.
Customer Service Advisors - Telephony Banking in Belfast employer: Staffline Group PLC
Contact Detail:
Staffline Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors - Telephony Banking in Belfast
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephony, grab a friend and do some mock calls. Focus on being clear, friendly, and solution-oriented – just like you would with a customer.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've delivered great customer service or solved problems effectively. This will help you shine during those crucial interview moments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisors - Telephony Banking in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and your ability to handle calls effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and how you can help customers achieve their financial goals.
Show Off Your Communication Skills: Since this role involves lots of talking, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and friendly – just like you would on a call!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Staffline Group PLC
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle common scenarios, like dealing with difficult customers or resolving issues efficiently.
✨Showcase Your Communication Skills
Since this role involves telephony, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and responding to questions on the spot.
✨Familiarise Yourself with Banking Products
Take some time to research the types of products and services offered by the company. Being knowledgeable about these can help you answer questions more effectively and show your genuine interest in the role.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask at the end of your interview. This shows that you're engaged and interested in the position. You could ask about the training process or how success is measured in the role.
