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- Tasks: Manage customer contracts, conduct audits, and ensure high service standards across various sites.
- Company: Join a leading company in the Security and Facilities sector with a strong reputation.
- Benefits: Enjoy a competitive salary, company car, and flexible working hours.
- Why this job: Make a real impact by ensuring top-notch service and safety for customers.
- Qualifications: Experience in contract management and knowledge of the security industry is essential.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
Staffline are hiring for a new permanent job vacancy and are keen to speak with experienced Regional Contract/Account Managers in the Derby area. This role will see you out and about, and you will have access to a company car as part of the salary package; therefore, it is essential you have a full UK driving licence (manual).
Our ideal candidate will have experience within the Security and Facilities sector, and you will have managed numerous contracts simultaneously, with the ability to re-prioritise to support all customers.
Job Description:
- This position will require you to travel to various customer sites: Derby, Worksop, Chesterfield, East & West Midlands.
- You will be responsible for the management of specified customer contracts of sites.
- Involvement with the auditing, reviewing, and maintenance of the Quality Management System.
- You will set very high standards for site-based colleagues.
- Conduct surveys and risk assessments.
- Manage customer complaints.
- Agree, monitor, and manage Service Level Agreements for all customer contracts.
- Customer liaison.
- Complete periodic audits of all customer contracts and reviews with the customers.
- Dealing with Health & Safety reports and RIDDOR.
- Liaise with the Managing Director or representative through the Management of Service processes.
- Prepare high-level summaries and KPIs for specific sites as specified in the Service Level Agreement.
Key Job Competencies and Skills Requirements:
- Customer focused.
- Knowledge of both strategic and operational levels of business and security industry.
- A working knowledge of industry rules, regulations, legislation, and standards.
- Management skills gained through experience.
- Trained to perform security surveys and risk assessments to evaluate health & safety hazards.
- Good working use of technology and computer literate.
- Organisational skills.
- Drive and determination.
- Information gathering.
- Problem solving and judgement.
- Interpersonal and communication skills.
- Knowledge of business processes.
- Management skills.
Working Hours: Days, flexibility is required for start times.
Salary: Depending on experience. Company car.
For further information about this position, please apply!
Regional Contract/Account Manager employer: Staffline Express
Contact Detail:
Staffline Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Contract/Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the security and facilities sector. Attend local events or join online groups where you can meet potential employers or other professionals who might know of openings.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their values and how you can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple contracts or projects simultaneously. This will demonstrate your ability to handle the responsibilities of the Regional Contract/Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Regional Contract/Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Contract/Account Manager role. Highlight your experience in managing contracts and your knowledge of the security and facilities sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer contracts and dealt with challenges in the past. Let us know why you’re excited about joining our team!
Show Off Your Organisational Skills: Since this role requires excellent organisational skills, make sure to mention any relevant experiences where you've juggled multiple contracts or projects. We love seeing how you prioritise tasks and manage your time effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you'll be able to upload your CV and cover letter directly. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Staffline Express
✨Know Your Stuff
Make sure you brush up on your knowledge of the security and facilities sector. Familiarise yourself with industry regulations, legislation, and best practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed multiple contracts or dealt with customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your Organisational Skills
Since this role requires excellent organisational abilities, be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a sample of your planning tools or methods to illustrate your approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in contract management or how they measure success in customer satisfaction. This will demonstrate your proactive mindset and eagerness to contribute.
