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- Tasks: Manage customer orders and ensure exceptional service delivery in a fast-paced environment.
- Company: Join Staffline, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy early finishes on Fridays and a supportive team culture.
- Why this job: Make a real difference by providing top-notch customer service and support.
- Qualifications: Strong English skills, ERP experience, and a knack for problem-solving.
- Other info: Great opportunity for career growth in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Staffline are hiring for a new full-time, permanent job vacancy. We are keen to speak with Customer Service representatives. Experienced as a CSR in a fast-paced manufacturing setting? Highly advantageous!
Working hours: 7.30am-4pm or 8am-4.30pm, Monday-Friday, with an early lunchtime finish on Fridays.
In your role as a Customer Service Representative:
- Working within a team, you will be managing customer orders and ensuring exceptional service delivery.
- Responsible for accurate and timely order processing, proactive communication with internal teams and customers, and supporting overall supply chain efficiency.
- Processing customer forecasts, firm orders, and spot orders in the ERP system accurately and on time.
- Provide customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status.
- Manage customer inquiries via email, phone, and portals, ensuring prompt resolution or escalation.
- Collaborate with Planning, Warehouse, Logistics, Sales, and NPI teams to maintain seamless order flow.
- Release shipments to warehouse and coordinate logistics for timely dispatch.
- Attend customer status review calls and maintain proactive communication.
- Learn & demonstrate knowledge of company products, materials, and processes.
To be considered for the position of Customer Service Representative:
- Strong proficiency in English and numeracy skills.
- Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams).
- Proven data entry accuracy and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to prioritise workload in a fast-paced environment.
- Analytical mindset with problem-solving capability.
- Customer focused.
For further details and a confidential chat about this permanent job vacancy, please apply.
Customer Service Representative in Lincolnshire employer: Staffline Express
Contact Detail:
Staffline Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lincolnshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Staffline. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience as a CSR in a fast-paced environment can benefit Staffline. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! Be ready to discuss your proficiency with ERP systems and Microsoft Office. Bring examples of how you've used these tools to improve customer service or streamline processes in your previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Representative in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in fast-paced environments. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Representative role. Share specific examples of how you've managed customer inquiries and improved service delivery.
Show Off Your Tech Skills: Since you'll be working with ERP systems and Microsoft Office, mention any relevant experience you have with these tools. We love candidates who can hit the ground running, so let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you on our radar quickly!
How to prepare for a job interview at Staffline Express
✨Know Your Stuff
Make sure you brush up on the company’s products and services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles, especially in fast-paced environments. Highlight how you've managed customer orders, resolved inquiries, or collaborated with teams to ensure smooth operations.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and helps you understand if the company is the right fit for you. Think about asking about team dynamics or how success is measured in the role.
