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- Tasks: Manage customer contracts, conduct audits, and ensure high service standards.
- Company: Join a dynamic team at Staffline, a leader in the security and facilities sector.
- Benefits: Enjoy a competitive salary, company car, and flexible working hours.
- Why this job: Make a real impact by managing key contracts and enhancing customer satisfaction.
- Qualifications: Experience in contract management and knowledge of the security industry is essential.
- Other info: Opportunity for career growth in a supportive and fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Staffline are Hiring!
We have a new permanent job vacancy and are keen to speak with experienced Regional Contract/Account Managers in the Derby area.
This role will see you out and about, and you will have access to a company car as part of the salary package; therefore, it is essential you have a full UK driving licence (manual).
Our ideal candidate will have experience within the Security and Facilities sector, and you will have managed numerous contracts simultaneously, with the ability to re-prioritise to support all customers.
This position will require you to travel to various customer sites - Derby, Worksop, Chesterfield, East & West Midlands.
You will be responsible for the management of specified customer contracts of sites, involvement with the auditing, reviewing and maintenance of the Quality Management System.
You will set very high standards for site-based colleagues, will have well-developed organisational skills, and the ability to work independently and as part of the operational team.
- Conduct surveys and risk assessments.
- Manage customer complaints.
- Agree, monitor, and manage Service Level Agreements for all customer contracts.
- Customer liaison.
- Complete periodic audits of all customer contracts and reviews with the customers.
- Dealing with Health & Safety reports and RIDDOR.
- Liaise with Managing Director or representative through the Management of Service processes.
- Prepare high-level summaries and KPIs for specific sites as specified in the Service Level Agreement.
Key job competencies and skills requirements:
- Customer focused.
- Knowledge of both strategic and operational level of business and security industry.
- A working knowledge of industry rules, regulations, legislation and standards.
- Management skills gained through experience.
- Trained to perform security surveys and risk assessments to evaluate health & safety hazards.
- Have a good working use of technology and computer literate.
- Organisational skills.
- Drive and determination.
- Information gathering.
- Problem solving and judgement.
- Interpersonal and communication skills.
- Knowledge of business processes.
- Management skills.
Working Hours:
Days, flexibility is required for start times.
Salary: Depending on experience.
Company car.
For further information about this position, please apply.
Regional Contract/Account Manager in Etwall employer: Staffline Express
Contact Detail:
Staffline Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Contract/Account Manager in Etwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in the Security and Facilities sector. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and quality management, as this will help you align your answers with what they’re looking for. We want you to shine!
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple contracts or projects simultaneously. This will demonstrate your ability to prioritise and handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Regional Contract/Account Manager in Etwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Contract/Account Manager role. Highlight your experience in managing contracts and working within the Security or Facilities sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the job description, and don’t forget to show your enthusiasm for joining our team at StudySmarter.
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, make sure to highlight any relevant experiences where you've successfully managed multiple contracts or projects. We love seeing how you prioritise tasks and keep everything running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Staffline Express
✨Know Your Contracts Inside Out
Make sure you’re familiar with the types of contracts you’ll be managing. Brush up on your knowledge of Service Level Agreements and how to monitor them effectively. This will show that you’re not just a candidate, but someone who understands the intricacies of the role.
✨Demonstrate Your Customer Focus
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you’ve resolved complaints or improved service delivery. This will highlight your customer-centric approach, which is crucial for this role.
✨Show Off Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple contracts simultaneously. You might want to share a time when you had to re-prioritise on the fly to meet customer needs. This will demonstrate your ability to stay organised under pressure.
✨Brush Up on Health & Safety Knowledge
Since the role involves dealing with Health & Safety reports and RIDDOR, it’s essential to have a solid understanding of these areas. Prepare to discuss any relevant experience you have in conducting risk assessments or audits, as this will show you’re well-equipped for the responsibilities ahead.
