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- Tasks: As a Customer Service Advisor, you'll handle queries and maintain relationships with customers and colleagues.
- Company: Join Staffline, a leading logistics company focused on delivering top-notch customer service.
- Benefits: Enjoy a competitive salary up to £35K, Monday to Friday shifts, and weekends off!
- Why this job: Be part of a dynamic team that values collaboration and efficiency in a fast-paced environment.
- Qualifications: Experience in transport, pallet networks, and CRM systems is essential for this role.
- Other info: This is a permanent, full-time position with opportunities for growth and development.
The predicted salary is between 28000 - 42000 £ per year.
Staffline are Hiring!! Customer Service Advisor-Logistics Permanent, Full-time, on-site Day shifts Monday-Friday, Hello Weekends! Salary up to 35K, Depending on experience In your role as Customer service advisor, you will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries. To be considered for the role, Pallet Network and Transport experience is essential In your new role as a Customer Service Advisor: Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated. Operations Compliance & Customer Service for the pallet networks Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and helping to increase efficiency and service levels. Establish, develop, and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives. Adhere to all HR, GDPR, and Health & Safety policies to ensure the Company is fully compliant. Oversee booking of delivery times and follow up on timed deliveries, acting where necessary to ensure customers are notified of any potential service failures. Applicants will have previous experience in transport, pallet network, warehousing, customer service, and technical knowledge of CRM systems. For more information, please apply
Customer Service-Logistics employer: Staffline Express
Contact Detail:
Staffline Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service-Logistics
✨Tip Number 1
Familiarise yourself with the pallet network and transport industry. Understanding the key players, processes, and challenges will help you speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals in the logistics and customer service sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you successfully resolved customer complaints or improved service levels. This will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Showcase your technical knowledge of CRM systems. Be ready to discuss how you've used these tools to enhance customer service and streamline operations, as this is a crucial aspect of the role.
We think you need these skills to ace Customer Service-Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, logistics, and any specific knowledge of pallet networks or transport. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and logistics. Mention specific examples of how you've effectively handled customer queries or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for building effective working relationships and managing customer complaints.
Showcase Compliance Knowledge: Demonstrate your understanding of compliance with HR, GDPR, and Health & Safety policies. Mention any relevant training or experience you have in these areas to show you can adhere to company standards.
How to prepare for a job interview at Staffline Express
✨Know Your Logistics
Make sure you brush up on your knowledge of pallet networks and transport logistics. Be prepared to discuss your previous experience in these areas, as it’s essential for the role.
✨Demonstrate Customer Service Skills
Think of specific examples where you've successfully resolved customer queries or complaints. Highlight your ability to maintain effective working relationships and how you handle escalated issues.
✨Familiarise Yourself with Compliance Standards
Understand the importance of HR, GDPR, and Health & Safety policies in a customer service context. Be ready to explain how you ensure compliance in your previous roles.
✨Showcase Your CRM Knowledge
Since technical knowledge of CRM systems is required, be prepared to discuss your experience with these tools. Mention any specific systems you've used and how they helped improve customer service efficiency.
