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- Tasks: As a Customer Service Advisor, you'll handle customer queries and maintain relationships.
- Company: Join Staffline, a leading logistics company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary up to £35K and a full-time, Monday to Friday schedule.
- Why this job: Be part of a dynamic team that values collaboration and efficiency in customer service.
- Qualifications: Experience in transport, pallet networks, or customer service is essential.
- Other info: This is a permanent, on-site role with day shifts.
The predicted salary is between 28000 - 42000 £ per year.
Staffline are hiring for a Customer Service Advisor in Logistics. This is a permanent, full-time, on-site position with day shifts from Monday to Friday. The salary is up to £35K, depending on experience.
In your role as Customer Service Advisor, you will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries.
To be considered for the role, pallet network and transport experience is essential.
In your new role as a Customer Service Advisor:
- Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
- Operations compliance and customer service for the pallet networks.
- Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and helping to increase efficiency and service levels.
- Establish, develop, and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR, and Health & Safety policies to ensure the company is fully compliant.
- Oversee booking of delivery times and follow up on timed deliveries, acting where necessary to ensure customers are notified of any potential service failures.
Applicants will have previous experience in transport, pallet network, warehousing, customer service, and technical knowledge of CRM systems.
For more information, please apply.
Customer Service Advisor employer: Staffline Express
Contact Detail:
Staffline Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the pallet network and transport industry. Understanding the specific challenges and processes involved will help you stand out during interviews, as you'll be able to speak knowledgeably about the role.
✨Tip Number 2
Brush up on your CRM system skills. Since technical knowledge of CRM systems is essential for this role, being able to demonstrate your proficiency can give you an edge over other candidates.
✨Tip Number 3
Prepare examples of how you've effectively resolved customer queries in the past. Being able to share specific instances where you've managed complex issues will showcase your problem-solving abilities and customer service skills.
✨Tip Number 4
Network with current or former employees in the logistics sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in logistics, customer service, and CRM systems in your application.
Tailor Your CV: Customise your CV to reflect your experience in transport and pallet networks. Use specific examples that demonstrate your ability to handle customer queries and maintain effective working relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the logistics industry. Mention how your previous experiences align with the company's objectives and values.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Staffline Express
✨Know Your Logistics
Make sure you brush up on your knowledge of pallet networks and transport logistics. Be prepared to discuss your previous experience in these areas, as it’s essential for the role.
✨Demonstrate Customer Service Skills
Think of specific examples where you've effectively handled customer queries or complaints. Highlight your ability to maintain relationships and resolve issues efficiently.
✨Familiarise Yourself with Compliance Standards
Understand the importance of HR, GDPR, and Health & Safety policies in a customer service context. Be ready to explain how you’ve adhered to similar standards in past roles.
✨Show Team Spirit
Prepare to discuss how you’ve collaborated with colleagues in previous jobs. Emphasise your commitment to a 'one team approach' and how it contributes to achieving business objectives.
