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- Tasks: Manage customer contracts, conduct audits, and ensure high service standards.
- Company: Join a dynamic team at Staffline, a leader in the security and facilities sector.
- Benefits: Enjoy a competitive salary, company car, and flexible working hours.
- Why this job: Make a real impact by managing key contracts and enhancing customer satisfaction.
- Qualifications: Experience in contract management and knowledge of the security industry required.
- Other info: Opportunity for career growth in a supportive and fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Staffline are hiring! We have a new permanent job vacancy and are keen to speak with experienced Regional Contract/Account Managers in the Derby area.
This role will see you out and about, and you will have access to a company car as part of the salary package; therefore, it is essential you have a full UK driving licence (manual).
Our ideal candidate will have experience within the Security and Facilities sector, and you will have managed numerous contracts simultaneously, with the ability to re-prioritise to support all customers.
This position will require you to travel to various customer sites: Derby, Worksop, Chesterfield, East & West Midlands. You will be responsible for the management of specified customer contracts of sites, involvement with the auditing, reviewing and maintenance of the Quality Management System.
You will set very high standards for site-based colleagues, have well-developed organisational skills, and the ability to work independently and as part of the operational team.
- Conduct surveys and risk assessments.
- Manage customer complaints.
- Agree, monitor, and manage Service Level Agreements for all customer contracts.
- Customer liaison.
- Complete periodic audits of all customer contracts and reviews with the customers.
- Dealing with Health & Safety reports and RIDDOR.
- Liaise with Managing Director or representative through the Management of Service processes.
- Prepare high-level summaries and KPIs for specific sites as specified in the Service Level Agreement.
Key job competencies and skills requirements:
- Customer focused.
- Knowledge of both strategic and operational level of business and security industry.
- A working knowledge of industry rules, regulations, legislation and standards.
- Management skills gained through experience.
- Trained to perform security surveys and risk assessments to evaluate health & safety hazards.
- Good working use of technology and computer literate.
- Organisational skills.
- Drive and determination.
- Information gathering.
- Problem solving and judgement.
- Interpersonal and communication skills.
- Knowledge of business processes.
- Management skills.
Working Hours: Days, flexibility is required for start times.
Salary: Depending on experience. Company car included.
For further information about this position, please apply!
Regional Contract/Account Manager in Chesterfield employer: Staffline Branches
Contact Detail:
Staffline Branches Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Contract/Account Manager in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the security and facilities sector. Attend local events or join online groups where you can meet potential employers or other professionals who might know of openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience managing contracts aligns with their needs, especially in terms of customer focus and quality management.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've successfully managed multiple contracts simultaneously. This will demonstrate your ability to prioritise and handle customer complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Contract/Account Manager in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Contract/Account Manager role. Highlight your experience in managing contracts and working within the Security or Facilities sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in contract management and customer relations. We love a good story!
Show Off Your Organisational Skills: Since this role requires excellent organisational skills, make sure to mention any relevant experiences where you've successfully managed multiple contracts or projects at once. We want to know how you keep everything running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Staffline Branches
✨Know Your Contracts
Make sure you brush up on your knowledge of contract management, especially in the security and facilities sector. Be ready to discuss specific contracts you've managed and how you prioritised tasks to meet customer needs.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills. Think about times when you successfully managed multiple contracts simultaneously and how you ensured high standards were maintained across all sites.
✨Demonstrate Customer Focus
Be prepared to talk about your approach to customer service. Share instances where you effectively handled customer complaints or improved service levels, as this role is all about maintaining strong customer relationships.
✨Familiarise Yourself with Health & Safety Regulations
Since you'll be dealing with Health & Safety reports and RIDDOR, it’s crucial to know the relevant regulations. Brush up on your knowledge and be ready to discuss how you’ve applied these in previous roles.
