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For Companies At a Glance
- Tasks: Engage with customers, process orders, and support sales growth.
- Company: Established business in Brighouse known for excellent service.
- Benefits: Competitive salary, bonus structure, and supportive team environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in sales or customer service.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 22500 - 26000 £ per year.
Location: Brighouse
Salary: 25,500 - 26,000 P/a + Bonus / Commission Structure
Hours: 8am - 5pm Monday - Friday (30 minute lunch + x2 15 minute breaks)
Permanent
Stafflex are working with a well-established business based in Brighouse to recruit an Internal Sales and Customer Service advisor to join their growing team. The company supplies products nationwide and is known for providing excellent service and reliable support. This is a terrific opportunity for someone who enjoys speaking to customers, managing accounts and playing a key role in supporting sales growth.
As first point of contact for customers, you will be handling enquiries, processing orders, and building strong working relationships. Alongside this, you'll proactively reach out to existing and potential customers to promote products and identify new business opportunities.
Day to day responsibilities include:
- Handling incoming calls and customer enquiries
- Processing orders accurately and keeping customers updated on deliveries
- Providing product information, checking stock availability, and following up on lead times
- Building and maintaining relationships with existing clients
- Making outbound calls to generate leads and promote full product range
- Identify potential new customers using online tools and passing qualified leads to field sales team
- Supporting the wider sales team with general admin tasks
What we’re looking for:
- Confident communicator with a strong telephone manner
- Customer-focused with ability to adapt to different personalities
- Experience in telesales, internal sales, customer service, or account management
- Comfortable using CRM systems and Microsoft Office (Excel, Word, Outlook/Office 365)
- Organised, accurate, and able to prioritise tasks in a fast-paced environment
- Good literacy and numeracy skills
If you're proactive, enjoy speaking to customers, and want to be part of a stable and supportive team, this could be a great step in your career. Please apply now!
Sales & Customer Service Advisor employer: Stafflex Office Recruitment Limited
Contact Detail:
Stafflex Office Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales & Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, as well as any relevant achievements that show you can handle enquiries and build relationships.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit for the Sales & Customer Service Advisor position and how you can contribute to the team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Stafflex Office Recruitment Limited
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products the company offers. This will not only help you answer questions confidently but also show your genuine interest in the role and the business.
✨Practice Your Communication Skills
As a Sales & Customer Service Advisor, strong communication is key. Practise answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlighting your customer-centric approach will demonstrate that you understand the importance of building relationships in this role.
✨Be Ready for Role-Specific Questions
Expect questions related to sales techniques and how you would handle specific scenarios, like managing difficult customers or generating leads. Think about your strategies and be ready to discuss them in detail to showcase your problem-solving skills.
