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- Tasks: Lead sales operations and manage daily retail and warehouse activities in diving supplies.
- Company: Specialist diving equipment supplier with a focus on growth and customer service.
- Benefits: Competitive salary, bonus structure, and opportunities for career advancement.
- Other info: Join a dynamic team where performance leads to growth and rewards.
- Why this job: Combine your passion for diving with a role that drives sales and customer satisfaction.
- Qualifications: 3+ years in sales strategy and operations, plus knowledge of diving equipment.
Location: Huddersfield
Salary: £33,000 - £37,000 Depending on Experience + Bonus Structure
Hours: Full Time 37.5 Hours per Week; Monday - Friday 9am - 5pm
Stafflex are working with a specialist diving equipment supplier who are seeking a commercially driven and operationally strong Sales Operations Manager to lead the retail and distribution activities. This is a hands-on role, overseeing daily operations, inventory control, order fulfilment and supplier coordination, while actively driving sales performance and revenue growth. You will be responsible for the full customer journey from first enquiry through to after-sales support and service. The role also includes responsibility for overseeing dry suit repairs, ensuring high technical standards, efficient turnaround times and clear communication with customers. Being involved in a smaller operation, you will coach, support and manage performance to deliver excellent customer service and meet sales targets.
This position would suit a proactive supervisor or manager with strong organisational skills and you must have a genuine interest or background in diving equipment and technical products.
Key Responsibilities- Supervise day to day retail and warehouse operations
- Oversee order fulfilment, shipping, receiving and inventory accuracy
- Monitor stock levels and coordinate replenishment with suppliers
- Improve operational workflows to increase accuracy, efficiency and reduce costs
- Track KPIs including inventory turnover, order accuracy and fulfilment times
- Drive sales to meet or exceed revenue targets
- Active selling and customer engagement
- Develop and implement sales strategies, promotions and up selling initiatives
- Monitor key sales metrics including conversion rate, ATV and margin
- Identify opportunities for cross selling
- Support B2B sales with dive centres, instructors and clubs
- Manage purchase orders and supplier relationships
- Analyse sales trends to forecast demand and optimise stock
- Coordinate product launches and new equipment introductions
- Ensure excellent customer service across retail and online channels
- Handle returns and warranty claims
- Build relationships with local dive communities and instructors
- Generate sales leads and identify partnership opportunities
- Ensure compliance with regulation around compressed gas cylinders and service standards
- Maintain H&S standards within retail and warehouse environments
- Knowledge of diving equipment, dry suits and accessories
- 3+ Years' experience in sales strategy and execution
- 3+ Years' experience in operations or supervisory roles
- Proven track record of meeting or exceeding sales targets
- Experience with stock management systems ERP/MRP
- Customer relationship management skills
- Strong commercial awareness including margins and profitability
- Full UK Driving license
If you're mad about diving and have proven experience within a senior sales/operation function, this is a great rare opportunity to shape and grow a specialist business. Performance truly drives opportunity as the company grows, so do your rewards. Please apply now.
Sales Operations Manager - Diving Supplies in Huddersfield employer: Stafflex Office Recruitment Limited
Contact Detail:
Stafflex Office Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Manager - Diving Supplies in Huddersfield
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about diving equipment and their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join diving forums. Engaging with the community can give you insider info and maybe even a referral, which can really boost your chances of landing that Sales Operations Manager role.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales operations and customer service. Think about how your past experiences align with the key responsibilities listed in the job description. We want you to shine and show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is exactly what they’re looking for in a Sales Operations Manager.
We think you need these skills to ace Sales Operations Manager - Diving Supplies in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in sales operations and any diving equipment knowledge you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about diving and how your experience aligns with the role. We love seeing enthusiasm, so let your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on achievements that relate to sales strategy, inventory control, and customer service. We’re looking for someone who can drive performance, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Stafflex Office Recruitment Limited
✨Know Your Diving Gear
Make sure you brush up on your knowledge of diving equipment and dry suits. Being able to discuss specific products and their features will show your genuine interest and expertise in the field, which is crucial for this role.
✨Demonstrate Your Sales Savvy
Prepare examples of how you've successfully driven sales in previous roles. Be ready to discuss strategies you've implemented, how you tracked KPIs, and any promotions that led to increased revenue. This will highlight your commercial awareness and operational strength.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, think of instances where you've coached or supported others. Share how you managed performance and improved customer service, as this will demonstrate your ability to lead effectively in a smaller operation.
✨Be Ready for Scenario Questions
Expect questions about handling inventory control, order fulfilment, and supplier coordination. Prepare to discuss how you'd improve operational workflows and manage stock levels, as these are key responsibilities of the role.