At a Glance
- Tasks: Serve customers, manage goods in/out, and support daily store operations.
- Company: Join a growing business in Huddersfield with a hands-on team.
- Benefits: Enjoy 25+8 holidays, pension scheme, free parking, and training opportunities.
- Other info: Flexible hours available; great chance for career growth!
- Why this job: Perfect for those who love variety and want to develop technical skills.
- Qualifications: Experience in trade counter or similar roles, with strong customer service skills.
The predicted salary is between 27000 - 29000 £ per year.
Location: Huddersfield
Salary: £27,000 - £29,000 p/a DOE
Hours: Full Time 37.5 Hours per Week, Monday - Thursday 8:15am - 4:45pm (45 Minute Lunch), Friday 8:15am - 3:45pm (1 hour lunch). Part Time applications are also welcomed.
Benefits: 25+8 Holidays, Pension Scheme, Free Parking, Cycle to Work Scheme, Training and Ongoing Development.
Stafflex are recruiting for a Trade Counter & Stores Advisor to join an established and growing business in Huddersfield. This is a varied position combining trade counter/customer service, with goods in/out and general stores duties, with the opportunity to develop additional technical product knowledge through training.
We're keen to hear from people who have previous experience within a trade counter or goods in/out or similar environments and are comfortable dealing with customers as part of their role. You'll be joining a hands-on team where no two days are exactly the same, making this a great opportunity for someone who enjoys variety and wants to develop their skills in a technical environment.
Key Responsibilities:
- Serving customers on the trade counter and providing excellent customer service
- Building positive relationships with new and existing customers
- Receiving incoming goods and ensuring products are handled correctly
- Picking, preparing and despatching customer orders
- Preparing products and equipment for customer collection or delivery
- Supporting the organisation and day-to-day running of the stores
- Reviewing products and pricing to identify sales opportunities
- Carrying out basic technical tasks and product preparation (following training)
- Supporting equipment demonstrations as your product knowledge develops
- Making occasional local deliveries
- Opening and closing the premises when required
- Maintaining high standards of housekeeping
- Following Health & Safety procedures at all times
About you:
We're looking for someone practical, reliable and customer-focused, who is happy working across both the trade counter and stores. You may be currently working as a Trade Counter Assistant, Trade Counter Sales Advisor, Stores Person, Goods In/Goods Out Operative or similar.
You'll ideally have:
- Good customer service and communication skills
- A positive attitude with a strong work ethic
- Great attention to detail
- Good organisational and time management skills
- Confident use in computer based systems, including Microsoft Office
- A team-first approach and willingness to learn.
Essential Requirements:
- Previous trade counter, stores or goods in/out experience
Desirable but not essential:
- A full UK driving license with no pending disqualifications
- Welding or engineering knowledge/experience
If you're looking for a varied role where you can combine practical stores work with customer interaction and develop additional skills, we'd love to hear from you. Apply now to be considered for this position.
Trade Counter and Stores Advisor in Leeds employer: Stafflex Ltd
Join a dynamic and supportive team in Huddersfield as a Trade Counter and Stores Advisor, where your contributions are valued and recognised. With a strong focus on employee development, we offer extensive training opportunities alongside competitive benefits such as generous holiday allowances, a pension scheme, and a cycle to work scheme. Experience a vibrant work culture that prioritises customer service and teamwork, making every day an exciting opportunity for growth and learning.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter and Stores Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stafflex Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stafflex Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trade Counter and Stores Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stafflex Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Stafflex Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stafflex Ltd!
How to prepare for a job interview at Stafflex Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
