At a Glance
- Tasks: Provide top-notch customer service while coordinating logistics and administration tasks.
- Company: Join a friendly, supportive local business that values teamwork.
- Benefits: Competitive salary, bonus scheme, 20 days holiday plus bank holidays, increasing yearly.
- Other info: Perfect for proactive individuals who thrive in fast-paced environments.
- Why this job: Enjoy a dynamic role where every day brings new challenges and opportunities.
- Qualifications: Experience in customer service or logistics, strong communication, and organisational skills.
The predicted salary is between 24800 - 25500 £ per year.
Salary: £24,800 - £25,500 p/a + Company-wide discretionary bonus scheme, subject to meeting targets
Hours: 37.5 Hours per Week, 9am - 5pm Monday - Friday
Holidays: 20 (+8 Bank Holidays) - Increasing by one day each year up to 25 days
Contract Type: Permanent
Are you an organised administrator who enjoys providing excellent customer service and keeping things running smoothly behind the scenes? Stafflex are currently recruiting on behalf of a local, friendly and supportive business for a Customer Service & Logistics Administrator. This is a varied role where no two days are the same; combining customer service, administration and logistics coordination in one package, to ensure customers receive a first-class experience from order through to delivery. If you enjoy working in a fast-paced environment, building relationships with customers, and taking ownership of your workload, then we'd love to hear from you.
Key Duties:
- Your role will primarily focus on customer service, while also supporting logistics and wider business operations.
- Acting as the first point of contact for customer enquiries via phone and email.
- Processing customer orders accurately and efficiently.
- Keeping customers updated on orders, deliveries and lead times.
- Resolving customer queries and ensuring a positive customer experience.
- Supporting the coordination of deliveries with suppliers, warehouses and transport providers.
- Preparing delivery documentation and maintaining accurate records.
- Assisting with returns, credit notes and replacement orders.
- Supporting the wider teams with a variety of administrative tasks.
- Helping identify improvements to customer service and internal processes.
Key Requirements:
- We are looking for someone who is organised, proactive and enjoys working with both customers and colleagues.
- Previous experience in customer service / logistics / operations.
- Excellent communication skills with a professional and friendly approach.
- Strong organisational skills and ability to prioritise a busy workload.
- High attention to detail.
- Good IT skills, including Microsoft Word, Outlook and Excel.
- A proactive approach to work with strong problem-solving skills.
- Ability to work independently while also being a supportive team-player.
If you're looking for a new role and have the relevant skills and experience, please apply by submitting your CV in an application!
Customer Service & Logistics Adminsitrator employer: Stafflex Ltd
Join a leading engineering and manufacturing business in Heckmondwike, where your role as a Design Engineer will be pivotal in creating bespoke hydraulic and fluid power solutions. With a strong commitment to employee development, you will benefit from ongoing training, generous holiday allowances, and a supportive work culture that values precision and innovation. This is an excellent opportunity to grow your career in a dynamic environment that prioritises quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Adminsitrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stafflex Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stafflex Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Logistics Adminsitrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stafflex Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Stafflex Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stafflex Ltd!
How to prepare for a job interview at Stafflex Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
