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For Companies At a Glance
- Tasks: Own the customer journey from order to delivery, ensuring everything runs smoothly.
- Company: Join a forward-thinking company that truly values its employees and their contributions.
- Benefits: Enjoy a competitive salary, excellent benefits, and a collaborative team environment.
- Why this job: Be a key player in delivering exceptional customer service and building strong relationships.
- Qualifications: Degree level education or equivalent; experience in supply chain or customer service is a plus.
- Other info: Located in Redditch, easily accessible from various nearby towns.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Specialist Required! Are you ready to take ownership of a dynamic and vital role? Our client is seeking a proactive and detail-oriented Customer Service Specialist to be the single point of contact for a portfolio of customers. This role is integral to ensuring seamless customer experiences from order placement to final delivery. With a competitive salary and excellent benefits, this is a fantastic opportunity to join a forward-thinking company that values its employees. What You’ll Do: * Customer Ownership: Manage the complete “order-to-delivery” process, ensuring accuracy and efficiency. * Data Management: Maintain the customer pricing matrix and ensure all sales orders are processed correctly. * Communication: Provide daily support to customers, handling inquiries and building strong relationships. * Despatch Coordination: Process orders, arrange deliveries or collections, and confirm shipments. * System Oversight: Manage ERP system for order processing, stock management, and forecasting. * Performance Support: Assist the Customer Service & Despatch Manager with KPI analysis, root cause evaluation, and driving improvement initiatives. * Reporting: Create and maintain trackers, reports, and accurate forecasts for seamless operations. Key Responsibilities: * Ensure all customer-related activities are completed accurately, courteously, and on time. * Monitor customer orders, stock, and delivery schedules to meet KPIs and avoid penalties. * Communicate effectively with both customers and internal teams to resolve issues and identify opportunities. * Provide system training and support to colleagues, enhancing team efficiency. * Maintain databases and ensure a smooth handover during holiday periods. What You’ll Bring: * A degree level education (Or equivalent.) * Solid background in supply chain, customer service, or despatch operations. * Strong communication and relationship-building skills. * Exceptional attention to detail and a process-oriented mindset. * Proficiency in ERP systems and Excel. * Flexibility and a willingness to learn in a fast-paced environment. This vacancy is based in Redditch which is easily accessible from Droitwich, Bromsgrove, Alcester, Studley, South Birmingham, Solihull, Worcester, Kidderminster, and Stourbridge. Why not apply now for a fantastic opportunity to join a collaborative team where you’ll play a key role in delivering exceptional customer service. This vacancy is being advertised by Staffing Match who are operating as an employment business
Customer Service Specialist employer: Staffing Match
Contact Detail:
Staffing Match Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with the specific ERP systems mentioned in the job description. If you have experience with similar systems, be ready to discuss how that experience can translate to this role.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed customer relationships and resolved issues in the past. This will demonstrate your proactive approach.
✨Tip Number 3
Research the company’s values and culture. Be prepared to explain how your personal values align with theirs, especially regarding teamwork and customer service excellence.
✨Tip Number 4
Practice articulating your attention to detail and process-oriented mindset. Think of specific instances where these skills led to successful outcomes in your previous roles.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service, supply chain, or despatch operations.
Highlight Relevant Experience: In your CV and cover letter, emphasize your background in managing customer relationships, processing orders, and using ERP systems. Provide specific examples of how you've successfully handled similar tasks in previous roles.
Showcase Communication Skills: Since strong communication is crucial for this role, make sure to demonstrate your ability to build relationships and resolve issues effectively. Use clear and concise language in your application to reflect these skills.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Specialist.
How to prepare for a job interview at Staffing Match
✨Show Your Customer Ownership Skills
Be prepared to discuss specific examples where you've taken ownership of customer issues from start to finish. Highlight your ability to manage the order-to-delivery process effectively.
✨Demonstrate Your Attention to Detail
Since this role requires exceptional attention to detail, share instances where your meticulousness has led to successful outcomes. This could be in data management or ensuring accurate order processing.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. The ability to communicate well with customers and internal teams is crucial, so prepare to showcase your relationship-building skills.
✨Familiarize Yourself with ERP Systems
Brush up on your knowledge of ERP systems and Excel. Be ready to discuss how you've used these tools in previous roles to enhance efficiency and support performance metrics.
