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- Tasks: Assist drivers in delivering and installing white goods and electronics to customers' homes.
- Company: Join a reputable company in Basingstoke known for excellent customer service.
- Benefits: Enjoy a flexible rota with 5 days on, 3 days off and competitive pay of £12.27 per hour.
- Why this job: Be the face of the brand, engage with customers, and develop your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential; DBS check required.
- Other info: Start your new job in 2025 and enjoy a temp-to-perm opportunity!
Staffing Match is proud to be working in partnership with our client based in Basingstoke who are looking for drivers mate to join them on a long term / temp to perm basis. Start your new job in 2025!
Shifts and pay rates as a drivers mate:
- Days 07.00am start until finish.
- Rota 5 days on 3 days off rolling. (requiring only 2 full weekends in an 8 week rotation)
- £12.27 p/h paye
About you:
- Have excellent customer service & communication skills.
- Be able to work long days as required. We cannot specify what time you will finish.
- You will need to have a DBS and drug and alcohol test before you start, we will arrange this.
Main Duties & Responsibilities:
- To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers' property.
- Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance.
- To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
- To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
- To liaise with Manufacturers at the point of delivery when necessary.
- To handle all products safely and with care, supporting your colleagues to do the same.
- Able to meet the physical requirements of the role.
- To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date.
- Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows).
- To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe.
- To represent the external face of our client, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviours.
- To carry out the delivery and collection of tote boxes and products from our retail stores.
Required Skills & Experience:
- A passion for delivering excellent customer service.
- Strong verbal communication, both on the phone and face-to-face in our customers' home.
- To work flexibly, alone or collaboratively with colleagues, to ensure we win together.
- To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training.
- Takes responsibility for own learning and help us become the home for the best talent.
- Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied.
Apply online today or call our team - 07885 864 968.
Drivers Mate in Basingstoke employer: Staffing Match - London Transport
Contact Detail:
Staffing Match - London Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drivers Mate in Basingstoke
✨Tip Number 1
Familiarise yourself with the specific duties of a Drivers Mate, especially around customer service and communication. Practising how to engage with customers in a friendly and professional manner can set you apart during any informal discussions or interviews.
✨Tip Number 2
Make sure you understand the physical demands of the role. Being able to demonstrate your capability to handle heavy loads and work long hours will show potential employers that you're ready for the job.
✨Tip Number 3
Research the company’s values and customer service approach. Being able to discuss how your personal values align with theirs during conversations can help you stand out as a candidate who truly fits their culture.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of examples where you've successfully handled unexpected issues, as this is crucial for a role that requires flexibility and quick thinking on the job.
We think you need these skills to ace Drivers Mate in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and delivery roles. Emphasise any previous work that involved physical tasks or teamwork, as these are key aspects of the Drivers Mate position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle deliveries safely. Mention your communication skills and how you can adapt to changing situations, which is crucial for this role.
Highlight Relevant Skills: In your application, specifically mention skills such as problem-solving, flexibility, and the ability to work long hours. These traits are essential for a Drivers Mate, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in this role.
How to prepare for a job interview at Staffing Match - London Transport
✨Showcase Your Customer Service Skills
As a Drivers Mate, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and how you ensure customer satisfaction.
✨Demonstrate Your Problem-Solving Ability
The role requires quick thinking and adaptability. Think of situations where you've had to solve problems on the spot, especially in a delivery or service context. This will show your potential employer that you can handle unexpected challenges.
✨Understand the Physical Demands
Be ready to discuss your ability to meet the physical requirements of the job. Mention any relevant experience with manual handling or working long hours, as this will reassure them of your capability to perform the role effectively.
✨Familiarise Yourself with Health and Safety Practices
Since the role involves handling products and ensuring safety, brush up on health and safety regulations related to deliveries. Being knowledgeable about these practices will demonstrate your commitment to safety and compliance.
