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- Tasks: Support sales with orders, manage stock, and liaise with suppliers.
- Company: Forward-thinking engineering company in Norwich with exciting growth.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and free refreshments.
- Other info: Monday to Friday role with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact in a growing company.
- Qualifications: Experience in customer service and strong communication skills.
Staffing Innovations are working with a successful and forward-thinking engineering company in Norwich that is leading the way in its field. With significant expansion, this is an exciting time to be joining the business.
We are looking for an experienced Customer Service Administrator with a background in engineering or trade counter operations to join this successful team.
Key Areas of Responsibility:
- Assisting the sales department with orders and queries.
- Monitoring sales emails and distributing as required.
- Obtaining price and availability from suppliers.
- Set up new parts and prepare quotations for sales team.
- Turn sales quotations into active sales orders.
- Raise sales orders for field sales team's customers.
- Collating, analysing and reporting on sales information to the business.
- Stock management (purchasing, demand forecasting, supplier relations, goods-in, inventory control & organisation).
- Liaising with couriers/brokers, researching rates, tracking orders globally, filing parcel enquiries and claims.
- Maintaining stock levels and parts storage for retail, trade and workshop needs.
- Placing orders, receiving/unpacking deliveries, liaising with suppliers, organisation of the parts storage area and stock taking.
- Researching new product lines, locating alternative products & forecasting demand to maintain consistent supply of products.
The Successful Customer Service Assistant will have the following:
- Ability to work within strict standards and procedures.
- Ability to understand and follow instructions.
- Good communication skills.
- Ability and aptitude to learn. Flexible and adaptable.
- Demonstrate a positive "can do" approach to work.
- Ability to function well within a team environment.
- Adhere to company Quality, Health, Safety policies.
- Customer and Quality Focus.
Monday to Friday, 40 hour week 8.30 to 5.00 with a ½ hour lunch break.
The company offers many benefits to its team:
- 25 days holiday plus statutory days.
- Auto enrolled pension scheme at 3% company contribution – following probationary period.
- 3 x Life insurance Cover – following probationary period.
- Free Tea & Coffee.
- Free parking on site.
If this role is of interest, please send a full up to date CV to Claire @ Staffing Innovations.
Customer Service Administrator in Norwich employer: Staffing Innovations
Contact Detail:
Staffing Innovations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their operations and think about how your skills can contribute to their success. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Customer Service Administrator, you'll need to convey information clearly and effectively. Try mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen to join our team at Staffing Innovations.
We think you need these skills to ace Customer Service Administrator in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in engineering or trade counter operations, and showcase any relevant skills that match the job description.
Show Off Your Communication Skills: Since good communication is key for this role, don’t forget to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before sending it off.
Highlight Your Team Spirit: We love a team player! In your application, mention any experiences where you’ve worked well within a team. This will show us that you can fit right into our collaborative environment.
Apply Through Our Website: For the best chance of getting noticed, apply through our website. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Staffing Innovations
✨Know the Company Inside Out
Before your interview, do some homework on the engineering company. Understand their products, services, and recent achievements. This will not only impress them but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to handle queries and orders is crucial. Prepare examples from your past experience where you successfully resolved customer issues or improved processes. This will demonstrate your capability and fit for the role.
✨Be Ready for Technical Questions
Since the role involves liaising with suppliers and managing stock, expect some technical questions related to inventory control and supplier relations. Brush up on relevant terminology and processes so you can speak confidently about your experience in these areas.
✨Exude Positivity and Team Spirit
The company values a 'can do' attitude and teamwork. During the interview, highlight instances where you worked collaboratively with others and maintained a positive outlook, even in challenging situations. This will align with their company culture and show you're a great fit.